Number of Applicants
:000+
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To provide high\-quality, customer\-focused business and administrative support across the Homelessness and Asylum/Refugee services. The postholder will ensure effective coordination of workflows, financial administration, and multi\-agency processes, enabling frontline colleagues to focus on delivering support to residents.
Manage shared mailboxes and workflow systems, ensuring enquiries are triaged, allocated and responded to within service standards.
Arrange appointments, including booking interpreters and coordinating meeting logistics.
Maintain accurate and up\-to\-date case records in line with data protection requirements.
Support multi\-agency meetings by preparing agendas, taking minutes, and tracking actions to completion.
Produce routine performance reports, spreadsheets and trackers to support service monitoring and statutory returns.
Maintain organised digital and physical filing systems in line with retention policies.
Raise purchase orders in accordance with financial procedures.
Process invoices accurately and within agreed timescales.
Maintain clear approval trails and supporting documentation for audit purposes.
Resolve supplier queries promptly and professionally.
Maintain basic spend trackers to support budget monitoring and financial oversight.
Act as a first point of contact for enquiries from residents, partners and stakeholders.
Handle sensitive and confidential information appropriately and in accordance with GDPR and council policies.
Provide clear, professional communication both verbally and in writing.
Support residents with diverse needs, ensuring services are accessible and inclusive.
Ensure administrative processes comply with relevant policies, procedures and statutory requirements.
Support data quality checks and performance monitoring activities.
Contribute to service improvements by identifying efficiencies and process enhancements.
Experience providing administrative or business support in a busy environment.
Experience of managing shared inboxes, workflows and case management systems.
Experience of financial administration (e.g., raising purchase orders, processing invoices, maintaining spend records).
Experience supporting meetings, including minute\-taking and action tracking.
Strong IT skills, including Microsoft Office (Excel, Word, Outlook) and database systems.
Excellent organisational skills with the ability to prioritise and meet deadlines.
Strong attention to detail and commitment to accuracy.
Ability to handle sensitive information with discretion and professionalism.
Effective communication skills, both written and verbal.
Ability to work independently and as part of a team.
Customer\-focused approach with a commitment to high service standards.
Experience within housing, homelessness, asylum or refugee services.
Knowledge of local authority financial and procurement systems.
Understanding of safeguarding and equality legislation.
