Housing Complaints Officer

Belmont Recruitment are currently looking for a Customer Liaison Officer / Complaints Officer to join Nottingham City Council's Housing Service on an initial 3 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday.

Key Responsibilities

* Investigate and resolve customer enquiries and complaints, providing clear written and verbal reports

* Ensure all complaints are managed in line with policy, escalating where necessary

* Act as the first point of contact for customer information, coordinating responses across teams

* Liaise with tenants regarding works programmes and investment plans

* Attend customer meetings, inductions, open days, and engagement events

* Gather and analyse tenant satisfaction data, identifying trends and areas for improvement

* Support the Project Manager with reports and action plans to enhance service performance

* Record and promote positive customer feedback to support service improvement

Requirements:

* Strong communication and interpersonal skills

* Experience handling complaints, customer enquiries, or tenant liaison

* Full UK Drivers Licence

Please reply with an up to date CV ASAP if this role would be of interest to you
Only candidates based in UK and eligible to work in UK are allowed