Housing Customer Experience Coordinator

Join Our Team as a Customer Experience Coordinator!

Are you passionate about making a difference in people's lives? Do you thrive in a dynamic environment where your contributions can create meaningful change? If so, we want you to be part of our mission to empower individuals and communities!

About Us:
Our client are a provider of social housing and services to the community dedicated to bridging the support gaps that hinder individuals from making progress in life. Their goal is to maximise the social value of their properties, creating safe and quality spaces for everyone.

Position: Customer Experience Coordinator
Location: Vauxhall, Lambeth
Contract Type: Permanent
Salary: £35,251 - £36,838 (including Inner London Weighting)

Why This Role?
As the Customer Experience Coordinator, you will play a pivotal role in enhancing the overall experience for our service users. This is an exciting opportunity to develop user-friendly systems that put people first! Your insights and initiatives will help us continuously improve our services and engagement strategies.

Key Responsibilities:

• People Support:

- Assist in implementing customer engagement initiatives and ensure high service standards.
- Support the induction and training of customer-facing roles.
- Serve as the first point of contact for escalated customer service issues, providing effective resolutions.

• Financial Competence:

- Collaborate with managers to monitor customer engagement costs and ensure financial efficiency.
- Review budgets to align service delivery with available resources.

• Administrative Duties:

- Maintain accurate records of customer engagement activities.
- utilise digital systems to document interactions, complaints, and resolutions.

• Service Delivery:

- Act as the first point of contact for customer inquiries, ensuring timely resolutions.
- Monitor service delivery standards across all locations for continuous improvement.

Essential Requirements:

• Experience in customer engagement and improving satisfaction.
• Understanding of customer care principles, particularly for vulnerable individuals.
• Familiarity with the Housing Ombudsman Complaints Handling Code of practise.
• Proficiency in Microsoft Office Suite and customer management systems.
• A Level 3 customer service (or housing) qualification, or equivalent work experience.

What We're Looking For:

• A client-focused individual who prioritises the needs of those we serve.
• An organised planner who takes responsibility for delivering high-quality results.
• A proactive problem-solver who shows initiative and creativity.
• An effective communicator who can engage with diverse stakeholders.

Why Join Us?
At our organisation, you will not just have a job; you will have the opportunity to make a real impact. We are committed to fostering a supportive work environment where innovation and collaboration are encouraged.

If you're ready to take the next step in your career and help us create a brighter future for our communities, we want to hear from you!

Apply today and help us make strides forward together!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.