Housing Finance Officer – 5 Month Contract

Summary

Responsibilities

• Finance & Inbox Management
  
  
  
  • Manage the Housing Finance inbox, ensuring timely responses to queries.
    
  
  
  • Handle incoming emails and correspondence related to housing finance.
    
  
  

• Payments & Customer Contact
  
  
  
  • Process rent and other housing-related payments.
    
  
  
  • Professionally handle telephone calls and customer inquiries.
    
  
  
  • Provide accurate information and support to residents.
    
  
  

• Administration & Systems
  
  
  
  • Log and update information on the housing management system.
    
  
  
  • Maintain accurate records and ensure data integrity.
    
  
  
  • Manage incoming post and related tasks.
    
  
  

• Team Support
  
  
  
  • Provide administrative support to the tenancy and housing teams.
    
  
  
  • Assist colleagues with ad hoc tasks as required.
    
  
  
  • Contribute to the smooth day-to-day running of the service.
    
  
  

• Knowledge
  
  
  
  • Understanding of basic housing or finance processes.
    
  
  
  • Awareness of customer service principles.
    
  
  

• Experience
  
  
  
  • Essential: Experience in an administrative or customer service role, handling emails, calls, and data entry, and working in a busy office environment.
    
  
  
  • Desirable: Experience within housing, local authority, or finance teams, and using housing management systems.
    
  
  

• Skills & Competencies
  
  
  
  • Strong organizational and administrative skills.
    
  
  
  • Good attention to detail and accuracy.
    
  
  
  • Excellent communication skills (written and verbal).
    
  
  
  • Ability to manage multiple tasks and priorities.
    
  
  
  • Proficient in IT systems and data entry.
    
  
  
  • Team player with a proactive approach.
    
  
  

• Other Requirements
  
  
  
  • Professional and customer-focused approach.
    
  
  
  • Ability to work efficiently under pressure.
    
  
  
  • Flexible and willing to support the wider team.
    
  
  

Additional Information

• This is a 5-month temporary contract.
  


• Pay is provided on a bi-weekly basis.
  


• Opportunity to gain experience within a housing finance function.
  


• Immediate start available.