Housing Needs and Homelessness Manager

 Rate: £25.62/hr Umbrella

Summary

Responsibilities

• Guide and manage the Housing Needs and Homelessness Team, encouraging high performance and continuous improvement.
  


• Offer leadership, supervision, coaching, and performance management to staff.
  


• Ensure service delivery aligns with statutory obligations, corporate goals, and performance benchmarks.
  


• Cultivate a culture of exceptional customer service, safeguarding, equality, diversity, and trauma-informed practices.
  


• Supervise homelessness prevention and early intervention efforts to minimize homelessness and enhance housing outcomes.
  


• Ensure homelessness assessments, investigations, and decisions are conducted lawfully and within required timeframes.
  


• Monitor and enhance service performance, ensuring quality decision-making and effective case management.
  


• Develop and implement strategies to improve prevention outcomes and customer satisfaction.
  

• Extensive experience in housing needs, homelessness, or a related housing service.
  


• Proven track record in managing and leading teams in a challenging public-facing environment.
  


• Experience in delivering services that meet statutory requirements, performance targets, and service standards.
  


• Educated to A-Level standard or possess equivalent experience.
  


• Professional qualification in Housing or a related field.
  


• Demonstrated proficiency in English.
  

Additional Information

• Working hours are 37 hours per week.
  


• Location: County Hall, High Street, Newport, Isle of Wight, PO30 1UD, United Kingdom.
  


• Work pattern: Minimum of 3 days on-site, with a maximum of 2 days remote work.
  


• Payments are made on a bi-weekly schedule.
  


• The application deadline is 11th August 2026; early applications are encouraged.