Housing Officer

Housing Officer

• Location: Central London
• Job Type: Full-time, Permanent
• Salary: £41k plus bonus 

Our client a small housing provider in Central London are seeking a dedicated Housing Officer to join their Operations team. This role involves overseeing a patch of approximately 350 mixed tenure properties in Central London. The ideal candidate will be experienced in housing management, including dealing with customer complaints and anti-social behaviour (ASB), and will possess a strong commitment to providing outstanding customer service.

Day-to-Day of the Role:

• Oversee and manage a patch of mixed tenure properties, ensuring they are well-maintained and safe.
• Proactively communicate with residents through various channels including phone, email, and notice boards.
• Handle all housing-related matters such as tenancy, lettings, and ASB, collaborating with the dedicated income officer as needed.
• Resolve complaints effectively, ensuring a high level of resident satisfaction.
• Conduct monthly block inspections and hold regular or as-needed residents' meetings to address any concerns or updates.

Required Skills & Qualifications:

• Minimum of 3 years’ experience in delivering housing management services.
• Strong experience in managing ASB and legal escalations.
• Excellent communication skills, both written and verbal, with the ability to engage empathetically with residents.
• Proficient in MS Office (Excel, Word, PowerPoint) and capable of using complex databases and systems like CRM Dynamics.
• Resilient, with the ability to work under pressure and adapt to changing deadlines.
• Solution-focused with strong negotiation skills to resolve complex cases.

Benefits:

• Opportunities for professional development and training.
• Supportive and inclusive work environment.
• Comprehensive benefits package including health and wellness plans.
• All properties walking distance from the office and no driving licence needed. 

How to Apply:

To apply for the Housing Officer position, please submit your CV and a cover letter detailing relevant or contact Mel Applin @ Reed.

This role is perfect for someone who is looking to make a significant impact in a vibrant community by providing exceptional housing management services. We look forward to receiving your application.