Housing Officer

Housing Officer

• Annual Salary: £32,000 - £38,000 per annum
• Location: Oxford
• Job Type: Full-time, Permanent

We are seeking a dedicated Housing Officer to join a housing association based in Oxfordshire. This role involves managing a diverse caseload and delivering high-quality mixed tenure services to our customers. You will have the flexibility to manage your own diary with a combination of working from home, in the office, and out in the community.

Day-to-day of the role:

• Deliver professional housing management services, addressing issues such as anti-social behaviour, housing and neighbourhood concerns, contract breaches or changes, fraud, and safeguarding.
• Ensure our neighbourhoods are safe and responsive to our customers' needs, making necessary adjustments.
• Balance your caseload effectively with projects aimed at shaping sustainable and inclusive communities.
• Engage directly with customers, providing exceptional service to maintain a high satisfaction rate.

Required Skills & Qualifications:

• Proven ability to manage a complex caseload proactively.
• Strong communication skills with experience in a demanding customer-focused environment.
• Experience in housing management services is preferred.
• Proficiency in using computer systems, including Microsoft Office.
• Ability to establish and maintain effective working relationships with colleagues, contractors, and partnering agencies.
• Full UK driving licence and access to personal transport are essential.
• A DBS check will be required for the successful candidate.

Benefits:

• £450 yearly flexible benefit pot to use against benefits of your choice.
• Flexible working arrangements.
• 25 days holiday plus bank holidays, increasing with service up to 30 days.
• Option to buy or sell holiday as part of our flexible benefits package.
• Generous pension scheme matching up to 12%.
• Immediate life cover upon joining.
• Recognition scheme with retail vouchers.
• A range of wellbeing discounts including gym memberships.
• Access to a wide selection of other benefits.

To apply for the Housing Officer position, please submit your application with an updated copy of your CV