Housing Officer

Are you passionate about supporting people to sustain their tenancies and thrive in their communities? Our client is looking for a dedicated Housing Officer to join their team and take ownership of a patch of properties, delivering a high-quality, person-centred housing management service.

What you’ll be doing:

• Proactively manage a patch of properties, supporting customers to sustain their tenancies in line with legislation, regulations, and organisational policies.
• Be a visible and approachable presence in your patch — building relationships, identifying support needs, and helping customers achieve positive outcomes.
• Maximise rental income by managing arrears effectively and promoting a rent-first culture from day one.
• Support customers with financial wellbeing, including setting up payment plans and helping them access financial inclusion services.
• Manage tenancy matters, including sign-ups, successions, assignments, notices, court work, and evictions.
• Respond to and deter anti-social behaviour (ASB) using the full range of legal tools and working alongside agencies such as the police and local ASB teams.
• Oversee voids and tenancy terminations, managing referrals, assessments, and ensuring KPI targets are met.
• Conduct regular estate inspections, prioritising health and safety, and collaborating to maintain safe, well-managed environments.
• Deliver an Intensive Housing Management service, supporting customers with bidding and personal housing plans.

Our client is a not-for-profit housing and support organisation helping people to find, sustain, and thrive in safe and secure homes. They offer a supportive and inclusive workplace, a strong team culture, and opportunities for learning and development.