Housing Officer

Housing Officer

• Location: Yeovil BA21
• Job Type: Permanent, Full-Time (Monday to Friday, 9am - 5pm)
• Salary: £32,360 per annum

Join a dynamic and vibrant team dedicated to providing top-notch housing management services. We are seeking a passionate and dedicated Housing Officer to manage a portfolio of properties, ensuring high-quality, person-centred service delivery.

Day-to-Day Responsibilities:

• Proactively manage a portfolio of properties, supporting tenants to sustain their tenancies in accordance with legislation, regulations, and organisational policies.
• Serve as a visible and approachable figure within the community, building strong relationships, identifying support needs, and facilitating positive outcomes for tenants.
• Prioritise rental income management, promoting a rent-first culture and handling arrears effectively.
• Assist tenants with financial wellbeing through the creation of payment plans and guidance on accessing financial inclusion services.
• Handle tenancy-related matters including sign-ups, successions, assignments, notices, court work, and evictions.
• Address and mitigate anti-social behaviour in collaboration with local agencies, utilising legal tools as necessary.
• Manage voids and tenancy terminations, overseeing referrals, assessments, and ensuring compliance with KPI targets.
• Conduct regular estate inspections to ensure health and safety standards are met, contributing to the maintenance of safe, well-managed environments.
• Provide Intensive Housing Management services, aiding tenants with bidding and personal housing plans.

Required Skills & Qualifications:

• Proven experience in housing management, tenancy sustainment, or a similar frontline support role.
• Strong understanding of relevant housing legislation and regulatory standards.
• Ability to manage rent arrears, tenancy issues, and anti-social behaviour cases effectively.
• Excellent communication and interpersonal skills, employing a strengths-based approach.
• Highly organised, proactive, and capable of working independently within the community.

To apply for the Housing Officer position, please submit your application with an updated copy of your CV