Housing Officer

Job Title: Housing Officer

Reports to: Housing Manager

Location: Office based

Job Purpose

To provide a high-quality housing management service by managing tenancies, supporting residents, addressing tenancy issues, and ensuring compliance with housing legislation and organisational policies.

Key Responsibilities

* Manage a portfolio of residential properties and tenancies.

* Conduct tenancy sign-ups, reviews, and audits.

* Support new and existing tenants to sustain their tenancies.

* Investigate and resolve reports of anti-social behaviour (ASB), neighbour disputes, and tenancy breaches.

* Carry out regular estate inspections and identify maintenance or environmental issues.

* Work closely with repairs teams to ensure properties are maintained to an acceptable standard.

* Manage rent arrears by monitoring accounts, agreeing repayment plans, and referring cases for legal action where appropriate.

* Provide advice and signpost tenants to support services for welfare, benefits, employment, and safeguarding.

* Prepare legal documentation and attend court hearings when required.

* Ensure compliance with housing legislation, tenancy agreements, health and safety requirements, and safeguarding procedures.

* Maintain accurate records using housing management systems.

* Work in partnership with local authorities, police, social services, and community organisations.

* Respond to customer enquiries and complaints professionally within service standards.

Person Specification

Essential Qualifications

GCSEs (or equivalent) including English and Maths.

Relevant housing qualification (desirable), such as a Level 3 or Level 4 housing qualification.

Essential Experience

* At least 2 years experience in housing management

* Experience dealing with vulnerable customers.

Knowledge

* UK housing legislation and tenancy law.

* Anti-social behaviour legislation.

* Safeguarding

Skills

* Excellent communication and interpersonal skills.

* Strong negotiation and conflict resolution abilities.

* Effective problem-solving and decision-making.

* Ability to prioritise a varied workload.

* IT proficiency, including Microsoft Office and housing management systems.

* Ability to work independently and as part of a team.

Personal Attributes

* Empathetic and customer-focused.

* Resilient and confident handling difficult situations.

* Professional and ethical.

* Organised and detail-oriented.

* Adaptable and proactive
Only candidates based in UK and eligible to work in UK are allowed