Housing Officer – 10 Week Contract

Summary

Responsibilities

• Deliver effective and customer-focused housing management services.
  


• Support residents throughout their tenancy lifecycle.
  


• Ensure adherence to tenancy conditions and address breaches.
  


• Provide housing advice and support.
  


• Manage complex tenancy-related cases to resolution.
  


• Conduct home visits, tenancy audits, and welfare checks.
  


• Promote tenancy sustainment and independent living.
  


• Identify and support residents with complex needs.
  


• Make safeguarding referrals and collaborate with specialist teams.
  


• Conduct neighbourhood and estate inspections.
  


• Address environmental and estate management issues.
  


• Manage Anti-Social Behaviour (ASB) and nuisance cases.
  


• Prepare tenancy enforcement documentation and attend court as needed.
  


• Conduct pre-void inspections and property viewings.
  


• Collaborate with multi-agency partners and attend meetings.
  


• Ensure health and safety compliance within homes.
  


• Support income collection and assist residents with financial difficulties.
  

• Previous experience in a Housing Officer or Housing Management role.
  


• Experience managing tenancy-related issues and delivering housing services.
  


• Knowledge of housing management legislation and tenancy enforcement.
  


• Experience with home visits, tenancy audits, and welfare checks.
  


• Ability to work with vulnerable residents and make safeguarding referrals.
  


• Strong customer service and case management skills.
  


• Excellent communication and stakeholder engagement abilities.
  


• Ability to work independently and manage a diverse workload.
  


• Full UK Driving Licence and access to a vehicle, or efficient travel capability.
  

Desirable Requirements

• Housing qualification or willingness to pursue one.
  


• Experience in Housing Association or Social Housing.
  


• Experience attending court and preparing enforcement documentation.
  


• Experience managing ASB cases.
  


• Knowledge of safeguarding, tenancy fraud, and neighbourhood management.
  

Working Environment

• Hybrid working arrangement with mandatory 2 days per week office-based.
  


• Remaining time split between home working and estate/resident visits.
  


• Regular travel across neighbourhoods and housing schemes.
  


• Occasional evening and weekend work may be required.
  

What's on Offer?

• £25.04 per hour (Umbrella)
  


• 10 Week Contract
  


• Location: Sittingbourne, Kent
  


• Hybrid Working
  


• Bi-weekly Pay
  


• Opportunity to work with a leading Housing Association
  


• Varied and rewarding frontline housing management role