Housing Officer

Housing Officer

Location: Northamptonshire - Corby and Kettering
Contract: Temporary
Hours: Full-time
Duration: Ongoing

*This role is site based 5 days a week*

We are currently recruiting for an experienced Housing Officer to join a local authority housing team based Northampton.

This is an excellent opportunity for a proactive housing professional to take responsibility for a portfolio of properties and provide an effective, customer-focused housing management service.

The Role

As a Housing Officer, you will be responsible for managing a caseload of properties and tenants, ensuring tenancy and estate management issues are dealt with promptly and in accordance with relevant legislation and policies.

Your responsibilities will include:

* Managing a designated patch of properties and tenancies.

* Providing advice and support to tenants on a range of housing matters.

* Dealing with tenancy breaches, anti-social behaviour and other tenancy management issues.

* Carrying out tenancy visits, inspections and estate management activities.

* Taking appropriate action in relation to rent arrears and tenancy enforcement.

* Working closely with tenants to prevent tenancy failure and homelessness.

* Investigating complaints and responding to customer enquiries.

* Liaising with internal teams, contractors and external agencies.

* Identifying safeguarding concerns and making appropriate referrals.

* Maintaining accurate and up-to-date case records.

* Taking appropriate enforcement action where required.

* Supporting vulnerable tenants and working with partner agencies to achieve positive outcomes.

About You

The successful candidate will ideally have previous experience working within a social housing, local authority or housing association environment.

You will have:

* Previous experience working as a Housing Officer or in a similar housing management role.

* Good knowledge of tenancy management and housing legislation.

* Experience dealing with anti-social behaviour, tenancy breaches and rent arrears.

* Excellent communication and interpersonal skills.

* The ability to manage a varied caseload effectively.

* Experience working with vulnerable residents and complex cases.

* Strong organisational and administrative skills.

* The ability to work independently while contributing effectively to a wider team.

* A professional, customer-focused and solution-driven approach.

* The ability to handle difficult conversations and challenging situations confidently.

Why Apply?

This is a great opportunity to secure a role within an established housing service in Northampton, offering the chance to develop your housing management experience while making a positive difference to residents.

If you feel you meet the above criteria for a Housing Officer please apply within, more information contact the below details
Only candidates based in UK and eligible to work in UK are allowed