Housing Operations Support Officer

Housing Operations Support Officer - Housing Association

Central London

Permanent £31,308 to £34,787 per annum

Mainly office based with some home working

As the successful candidate you will play a crucial role in the seamless delivery of services to their residents, ensuring they enjoy an outstanding living experience. This role involves being a primary contact for our clients customers, providing comprehensive administrative support to their management and operational teams, and ensuring the properties are maintained to the highest standards.Your meticulous approach to administrative tasks and property inspections directly contributes to the quality of service our residents receive, enhancing their overall satisfaction.

The Housing Operations Support Officer will act as the first point of contact for residents, providing prompt and compassionate responses to their enquiries and fostering positive relationships. You will also be responsible for the below:

• Conduct thorough inspections of properties and estates, swiftly identifying and addressing issues to maintain high living standards.
• Assist in the lettings process, from managing enquiries to conducting viewings, ensuring an efficient end-to-end experience for prospective residents.
• Deliver administrative support to management and operational teams, helping streamline processes and enhance service delivery.
• Engage with the community through various social media channels to promote their properties and foster a sense of belonging amongst residents.

Essential knowledge, experience and skills, including qualifications and professional membership.

• Proven experience in property or asset management, with a strong focus on customer service.
• Knowledge of the sector's relevant legislation and regulatory requirements.
• Excellent organisational skills to manage records and communications effectively.
• A highly organised collaborative team player with superior verbal and written communication skills.
• Intermediate IT and systems skills, including Microsoft Office.

Please click 'apply now' or contact me for more information

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