Housing Options Officer - Solihull

Housing Options Officer

Pay: £28.00 per hour
Job Type: Temporary, minimum 3 months
Working Arrangement: Hybrid - 3 days working from home
Driving Licence: Essential

Job Overview

We are seeking an experienced and proactive Housing Options Officer to join an award-winning Housing Association on a temporary basis for an initial period of at least 3 months.

The successful candidate will provide housing advice and assistance to individuals and families who are homeless, threatened with homelessness, or experiencing housing difficulties. You will work to prevent homelessness, assess housing needs, and identify suitable housing solutions in accordance with relevant legislation and local authority policies.

This is an excellent opportunity for a motivated housing professional with strong communication, assessment, and problem-solving skills.

Key Responsibilities

Provide housing advice, information, and assistance to customers experiencing housing difficulties
Assess homelessness applications and housing needs in line with relevant legislation and procedures
Work proactively to prevent and relieve homelessness
Develop personalised housing plans and agree appropriate actions with customers
Assess eligibility, homelessness circumstances, and priority need where applicable
Explore alternative housing options, including private rented accommodation, social housing, and supported housing
Liaise with landlords, housing providers, support agencies, and other relevant professionals
Manage a varied caseload and maintain accurate, up-to-date case records
Identify safeguarding concerns and make appropriate referrals where necessary
Ensure all cases are managed in line with statutory duties, policies, and service standards

Essential Requirements

Previous experience working in a Housing Options, Homelessness, or Housing Advice role
Knowledge of homelessness legislation and housing-related procedures
Experience assessing housing needs and supporting customers facing homelessness
Excellent communication, negotiation, and customer service skills
Ability to manage a busy caseload and prioritise competing demands
Strong organisational skills and attention to detail
Ability to work independently and as part of a team
A full, valid driving licence

Working Arrangements and Benefits

£28.00 per hour
Temporary assignment for a minimum of 3 months
Hybrid working, with 3 days working from home
Opportunity to contribute to homelessness prevention and positive housing outcomes

How to Apply

If you have relevant Housing Options experience and are available for a temporary assignment, we would welcome your application.

If you have any questions or would like to contact me directly, please send over your CV to (url removed)

INDPS
Only candidates based in UK and eligible to work in UK are allowed