Housing Repairs Operations Manager

Permanent role with a Local Authority

Job Summary:

• The Housing Repairs Operations Manager (MM2) will lead, manage, and motivate Enfield Council’s in\-house Direct Labour Organisation (DLO) repairs service.

• The role ensures the effective delivery of high\-quality responsive repairs and maintenance services, manages budgets and contracts, drives service improvement programmes, and supports staff development.

• The postholder will collaborate with internal teams, contractors, elected members, and residents to achieve operational excellence and ensure resident satisfaction.

Key Duties/Accountabilities (Sample):

• Lead, coach, and motivate a team of up to 52 staff, including 3 direct reports.

• Manage high\-value responsive repairs contracts, overseeing performance, quality, and commercial objectives.

• Plan, implement, and monitor operational and improvement plans, ensuring compliance with budgets and KPIs.

• Develop and maintain strong relationships with residents, councillors, contractors, and internal/external stakeholders.

• Ensure operational 24/7 emergency coverage and effective resource allocation.

• Monitor health, safety, and legislative compliance, including CDM 2015 and H&S at Work Act 1974.

• Drive continuous improvement initiatives and service delivery innovations.

• Oversee procurement and contract management for third\-party suppliers and sub\-contractors.

• Report performance and service improvements to senior management and elected members.

Skills/Experience:

• Strong leadership and people management skills; ability to coach, motivate, and set clear team targets.

• Significant experience managing responsive repairs contracts and Mechanical & Electrical programmes.

• Experience in operational planning, budget management, and performance monitoring.

• Proven ability to design and implement sustainable change and service improvement programmes.

• High levels of customer service focus and experience managing complaints/resident concerns.

• Knowledge of relevant legislation and regulatory frameworks for housing and repairs.

• Ability to work collaboratively across departments and political structures.

• Experience working in a fast\-paced, multi\-priority environment.

• Excellent risk assessment, decision\-making, and problem\-solving skills.

• Ability to communicate effectively with residents, elected members, and contractors.

• Project management experience.

• Experience working within a political or local authority environment.

• RICS or CIOB qualification.

Additional Information:

• Full UK Driving licence.

• Degree or Management Qualification or equivalent experience.

• Permanent role based at Civic Centre, Enfield.

• Salary range: £55,542 – £70,452.

• ERD service operates 24/7; flexibility for out\-of\-hours work is required.

• Enhanced DBS check required.

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