Housing service manager

Housing Services Manager

Location: West London
Contract: 3–6 Months
Working Pattern: Hybrid

We are currently supporting a respected Housing Association in their search for an experienced Housing Services Manager to join their team on an interim basis.

This is an excellent opportunity for a housing professional with a strong background in tenancy management, resident engagement, service delivery, and operational leadership.

Key Responsibilities

• Lead and manage operational housing services across a designated portfolio.
• Drive service improvement initiatives and enhance resident satisfaction.
• Oversee tenancy and estate management functions.
• Ensure compliance with housing legislation, regulatory requirements, and internal policies.
• Manage, motivate, and develop housing teams to deliver high-quality services.
• Handle complex tenancy and resident issues, ensuring timely and effective resolutions.
• Monitor service performance and implement continuous improvement strategies.

Candidate Criteria

• Proven experience in a Housing Services Manager, Neighbourhood Services Manager, or similar leadership role within social housing.
• Strong knowledge of tenancy management, estate services, ASB, and resident engagement.
• Experience managing and developing operational housing teams.
• Up-to-date understanding of housing legislation and regulatory requirements.
• Strong stakeholder management and communication skills.
• Ability to manage performance, drive service improvements, and deliver results in a fast-paced environment.
• Available to start at short notice or within a reasonable timeframe.

Why Apply?

• 3–6 month contract opportunity with potential extension.
• Opportunity to work with a respected Housing Association.
• West London-based role with hybrid working.
• Competitive day rate available.
• Chance to make an immediate impact within a busy and evolving housing service.

At Hyperion Partners, we specialise in connecting high-quality talent with leading organisations across the property and housing sectors. Whether you're looking for a fresh start, career progression, or a role that aligns with your strengths and aspirations, we're here to support you every step of the way
Only candidates based in UK and eligible to work in UK are allowed