Housing Solutions Manager Perm: West London

Are you passionate about tackling homelessness, providing strong operational management, and leading a dynamic team to make a lasting impact on people's lives? If so, this is your opportunity to join Ealing Council, who Adecco is delighted to be working in sole partnership with as they look to recruit for a Housing Solutions Manager on a permanent basis, paying an annual salary of £59,739 to £63,159.

As part of a wider Housing Solutions team, you will manage a team to ensure the effective delivery of services aimed at preventing and addressing homelessness as well as providing guidance and support to team members to achieve organisational goals. Reporting directly into the Head of Housing Solutions, you will play a pivotal role in addressing housing challenges and ensuring residents have access to secure and stable homes.

Location: Perceval House, Ealing (West London)
Grade: 15
Hours: 35 each week (Monday to Friday, hybrid working)
Direct Reports: Up to 15 officers

Your role will include:

• Working collaboratively across teams within Housing Demand, the directorate, council and with partners delivering seamless end to end outcomes for residents. Including matrix management of services/projects.
• Delivering services across the full range of settings and channels to ensure best outcomes for residents, including face-to-face and home visits.
• Operating as part of a wider management team to manage the service in handling applications under Part VII of the Housing Act 1996 and ensuring compliance with the Homelessness Reduction Act 2017, including understanding and applying relevant legislation, policies, and procedures to meet legal obligations.
• Ensuring the housing solutions teams identify and prioritise assistance for vulnerable groups, such as families with children, pregnant women, and individuals with specific needs, for these groups to receive the necessary support and resources to secure stable housing.
• Ensuring the provision of interim accommodation for applicants, contributing to reducing the use of temporary accommodation by ensuring a robust assessment process is in place for those seeking homeless assistance.
• Coordinating with various service providers to secure temporary housing solutions that meet the immediate and long-term needs of homeless individuals.
• Ensuring suitable long-term housing solutions for individuals owed a homelessness duty, including those found to be homeless, eligible, and in priority need, working with landlords, housing associations, and other stakeholders to secure permanent housing options.
• Contributing to the development of strategies to prevent and reduce homelessness within the borough.

Key Responsibilities

• Contributing and leading where directed in ensuring that service policies, procedures, and processes are continuously developed to reflect legislative and regulatory changes, guidance, and best practices, with a strong emphasis on adhering to legislation affecting the service, and ensure all working practices are compliant and efficient.
• Contributing to a culture of continuous improvement and innovation by supporting the development of and implementation of service improvements, service planning, including clearly communicating goals and expectations to enhance service delivery, processes, and outcomes, ensuring alignment with the organisation's and directorate's overall objectives, industry trends and best practice.
• Being responsible for managing and motivating the workforce, ensuring effective team management, professional development, and fostering a positive and productive work environment in line the council's employment policies, procedures and practices.
• Ensuring that regular 1-2-1s, team meetings and individual annual reviews are undertaken supported by a clear individual and team plans.
• Leading and managing assigned projects ensuring all allocated resources are organised effectively and efficiently throughout the life span of the project, ensuring all objectives are achieved.
• Managing and monitoring budgets etc.

Key performance indicators:

• Delivery of statutory and local performance indicators to maximise the prevention of homelessness; minimise use of temporary accommodation and reduction in rough sleeping
• Reduction of cost in the service.
• Delivery of improvement projects within agreed timeframes and budgets

We're seeking a results-driven leader with:

• Significant experience in housing or related fields, with a proven track record in homelessness services.
• In-depth knowledge of housing legislation, including the Homelessness Reduction Act 2017.
• Excellent communication and stakeholder engagement abilities.
• Strong understanding of local and national housing policies, strategies, and best practices related to homelessness and how it influences service delivery.
• Experience of leading, managing, and motivating a team, ensuring high performance and effective service delivery.
• Strong project management skills, with experience of successfully delivering complex projects from inception, through delivery to agreed time, cost, quality parameters.

Essential Qualifications

• Educated to degree level or NVQ Level 4 or 5, or equivalent work experience.
• A Level 4 or 5 Certificate or Diploma in Housing, or a foundation degree from the Chartered Institute of Housing, or a willingness and ability to work towards obtaining this qualification.
• Membership in a relevant professional body, such as the Chartered Institute of Housing.
• Evidence of Continuous Professional Development, for example, formal management training and development programmes such as ILM Level 5 Diploma in Leadership and Management, or Project Management training such as Prince2 or Project Management Professional certification.

Closing date for applications: Midnight on Sunday 8th June 2025.
Interview & Assessment dates: Week commencing Monday 23rd June 2025 onwards

Ready to lead transformative change in housing solutions? Apply online now, or email for a confidential conversation.