Housing Solutions Officer

1 - 2 Month Contract With A local Authority

The Housing Solutions Officer will support households living in temporary accommodation by providing high-quality housing management, tenancy support, and customer-focused housing solutions. Working within the Market Management Service, the postholder will manage a portfolio of temporary accommodation properties and tenancies, ensuring residents receive effective support while maintaining accommodation standards and promoting sustainable move-on options into suitable private rented housing.

The role will involve working closely with residents, landlords, contractors, and internal and external partners to resolve tenancy issues, address housing concerns, and improve outcomes for households in temporary accommodation.

Key Responsibilities

• Manage a caseload of households residing in temporary accommodation, providing advice, support, and practical housing solutions.
  


• Act as the primary point of contact for residents, responding to enquiries, complaints, and tenancy-related matters in a timely and professional manner.
  


• Support residents in identifying and securing suitable move-on accommodation, including private rented sector housing opportunities.
  


• Investigate and resolve tenancy breaches, anti-social behaviour (ASB), neighbour disputes, and other tenancy management issues.
  


• Monitor and manage property conditions, ensuring temporary accommodation is maintained to the required standards.
  


• Liaise with contractors, landlords, managing agents, and internal teams to ensure repairs and maintenance issues are addressed promptly.
  


• Investigate housing-related complaints and provide appropriate resolutions in line with policies and procedures.
  


• Conduct tenancy visits, property inspections, and occupancy checks as required.
  


• Maintain accurate records and case notes, ensuring all actions and communications are recorded appropriately.
  


• Work collaboratively with homelessness, housing needs, and other support services to deliver positive outcomes for residents.
  


• Ensure compliance with relevant housing legislation, policies, and procedures.
  


• Contribute to service improvement initiatives and support the delivery of excellent customer service across the department.
  

Requirements

Essential

• Experience working within Housing Management, Homelessness Services, Temporary Accommodation, or a related housing environment.
  


• Knowledge of housing legislation, homelessness legislation, and tenancy management practices.
  


• Experience managing tenancy-related issues, including complaints, repairs, and anti-social behaviour cases.
  


• Strong customer service skills with the ability to build effective relationships with residents and stakeholders.
  


• Excellent written and verbal communication skills.
  


• Ability to manage a varied caseload and work effectively under pressure.
  


• Strong problem-solving skills with the ability to identify practical and innovative housing solutions.
  


• Good IT skills, including experience using housing management systems and Microsoft Office applications.
  


• Ability to work independently while contributing positively within a team environment.
  

Desirable

• Experience working within a local authority housing service.
  


• Knowledge of temporary accommodation management and private rented sector housing.
  


• Experience conducting property inspections and tenancy visits.
  


• Understanding of welfare benefits and housing support services.
  

Additional Information

• Location: Enfield
  


• Hours per Week: 35 Hours
  


• Payment: Bi-Weekly Payments Available