Housing Solutions Officer

2 Months Contract with a Local Authority

Umbrella - £28.30 per hour - Umbrella 

Job Purpose

As a Housing Solutions Officer, you will support households living in temporary accommodation and help residents secure sustainable housing solutions. You will manage tenancy-related matters, investigate complaints, coordinate repairs, address ASB issues, and support households to move from temporary accommodation into suitable private rented housing.

Key Duties/Accountabilities

• Manage a caseload of households in temporary accommodation.
  
  


• Provide housing advice and tenancy support.
  
  


• Support residents to move into private rented accommodation.
  
  


• Investigate and resolve tenant complaints.
  
  


• Manage tenancy-related issues and breaches.
  
  


• Deal with anti-social behaviour (ASB) cases.
  
  


• Coordinate repairs and property maintenance issues.
  
  


• Liaise with landlords, contractors, and accommodation providers.
  
  


• Carry out tenancy and property management duties.
  
  


• Ensure accommodation meets required standards.
  
  


• Support homelessness prevention and housing sustainment.
  
  


• Work closely with internal teams and external partners.
  
  


• Maintain accurate case records and reports.
  
  


• Provide excellent customer service to residents.
  
  


• Work autonomously while contributing to team objectives.
  
  

Essential Experience Required

• Experience working within Housing, Homelessness, Temporary Accommodation, or Housing Management.
  
  


• Experience managing tenancy-related cases.
  
  


• Experience dealing with temporary accommodation residents.
  
  


• Experience investigating complaints and resolving housing issues.
  
  


• Experience handling ASB cases.
  
  


• Experience coordinating repairs and maintenance matters.
  
  


• Knowledge of housing legislation and homelessness law.
  
  


• Strong customer service and case management experience.
  
  


• Excellent written and verbal communication skills.
  
  


• Strong IT and administrative skills.
  
  

Essential Knowledge Required

• Housing Management.
  
  


• Homelessness Legislation.
  
  


• Housing Law.
  
  


• Temporary Accommodation Management.
  
  


• Anti-Social Behaviour Procedures.
  
  


• Tenancy Management.
  
  


• Housing Options and Housing Advice.
  
  

Essential Qualifications Required

• Relevant Housing or Homelessness experience.
  
  


• Right to Work in the UK.
  
  

Additional Information to Note

• Working Hours: 35 hours per week.
  
  


• Monday to Friday.
  
  


• 09:00 - 17:00.
  
  


• Location: Edmonton Green, EN3 area.
  
  


• Experience within Local Authority Housing Services highly desirable.
  
  


• Supplier Submission Deadline: 13th November 2026.
  
  


• We work on bi-weekly payment schedule.
  
  


• Apply ASAP.