Housing Support Worker

Housing Support Worker

Location: Luton, Bedfordshire
Contract: Full-time, Permanent

37 hours per week, shift work with some weekends

Are you passionate about making a real difference in people’s lives? We are seeking a dedicated Housing Support Worker to join our supportive and values-driven team.

In this rewarding role, you’ll provide person-centred support to individuals living in temporary and shared accommodation—many of whom may be experiencing homelessness, trauma, or complex life challenges. You’ll play a vital role in helping customers build confidence, develop independent living skills, and transition successfully into the community.

Key responsibilities include:

• Delivering tailored one-to-one support and case management

• Creating and reviewing personalised support and risk management plans

• Promoting independent living, wellbeing, and financial resilience

• Supporting with benefit applications, arrears management, and practical life skills

• Working in partnership with local agencies, professionals, and internal teams

• Maintaining a safe, secure, and positive living environment

What we’re looking for:

• Experience supporting vulnerable individuals—such as those affected by homelessness, mental health challenges, substance misuse, or domestic abuse

• Knowledge of housing or social care sectors, including understanding of welfare benefits and tenancy-related issues

• Ability to manage a complex caseload, complete assessments, and keep accurate support records

• Confident using a coaching or strengths-based approach to engage and motivate service users

• Emotionally resilient, compassionate, and able to set clear boundaries

• Strong communication, teamwork, and problem-solving skills

• Basic IT literacy and familiarity with digital tools

This is an opportunity to be part of a mission-led organisation where your work will have a real and lasting impact.