Job Title: Technical Officer / Surveyor (Adaptations & Housing)

Summary

Key Responsibilities

Case Management & Customer Interaction

• Manage a caseload of adaptation and technical housing cases, ensuring accurate and timely record keeping.
  


• Engage with customers, including those who may be challenging, providing support face-to-face, over the phone, and in writing.
  


• Translate complex technical information into clear, plain English for customers and stakeholders.
  

Technical Assessment & Surveying

• Conduct site visits and surveys to assess the feasibility of adaptation works of moderate complexity.
  


• Produce technical drawings and plans using CAD, Visio, or similar software.
  


• Prepare specifications for works and oversee delivery from design through to completion.
  

Project Delivery & Quality Assurance

• Review contractor quotations and challenge costs where necessary to ensure value for money.
  


• Monitor works to ensure they meet required quality standards and obtain relevant certifications.
  


• Identify building defects and propose appropriate remedial works based on HHSRS assessments.
  

Legislation, Compliance & Risk Management

• Ensure all works comply with relevant housing and construction legislation.
  


• Apply strong knowledge of CDM Regulations, including undertaking risk assessments.
  


• Review and challenge health and safety documentation provided by contractors.
  


• Demonstrate asbestos awareness and ensure safe working practices on all sites.
  

Stakeholder & Partnership Working

• Liaise with colleagues across departments, contractors, and external professionals to deliver coordinated services.
  


• Build and maintain strong professional relationships.
  


• Challenge and influence professionals and clients to ensure solutions are reasonable, necessary, and practicable.
  

General Responsibilities

• Prioritise workload effectively to meet deadlines in a high-demand environment.
  


• Work under pressure with a demanding caseload, ensuring critical timescales are achieved.
  


• Carry out site visits on a daily basis as required.
  


• Maintain a proactive, solution-focused, and “can-do” approach.
  

Experience Required

• Minimum of 2 years’ experience undertaking site surveys, feasibility assessments, and producing plans and specifications.
  


• Proven experience managing a high-volume caseload with excellent accuracy in data entry and record keeping.
  


• Experience dealing with challenging customers, contractors, and stakeholders across various communication channels.
  


• Experience reviewing and challenging costs, specifications, and decisions around what is reasonable and practicable.
  


• Experience identifying property defects and recommending remedial works using HHSRS.
  


• Experience working collaboratively with internal teams and external partners.
  

Qualifications & Skills

• Strong technical knowledge of building construction and housing adaptations.
  


• Competence in technical drawing software (e.g., CAD, Visio or similar).
  


• Good understanding of housing, construction legislation, and CDM Regulations.
  


• Asbestos awareness and ability to assess associated risks.
  


• Excellent communication skills with the ability to simplify complex information.
  


• Strong numeracy and analytical skills.
  


• Ability to manage competing priorities effectively.
  


• Self-motivated team player with a proactive attitude.
  

Additional

• We pay on a bi-weekly basis
  


• Working hours per week: 37
  


• Location: Chicksands