Delivering an ambitious transformation of its Housing Repairs service to improve outcomes for residents, modernise ways of working and enhance the customer experience. We are investing in technology, processes and service redesign to create a responsive, efficient and resident-focused repairs service.
To support this high-profile transformation programme, we are seeking an experienced Housing Repairs Programme Manager to lead and coordinate a complex portfolio of change initiatives.
The Opportunity
This is a pivotal role responsible for driving the successful delivery of a major Housing Repairs transformation programme. You will lead multiple workstreams spanning housing operations, digital systems, customer services, suppliers and contractors, ensuring programme objectives are achieved within agreed timescales and budgets.
Working across the council and with external partners, you will provide programme leadership, governance and assurance while managing risks, dependencies and stakeholder expectations.
Key Responsibilities
* Lead the delivery of a complex Housing Repairs transformation programme.
* Develop and maintain programme plans, governance frameworks and delivery roadmaps.
* Manage multiple interdependent workstreams across housing, digital and operational services.
* Oversee supplier and contractor engagement to ensure successful mobilisation and delivery.
* Monitor programme performance, risks, issues and dependencies.
* Coordinate senior stakeholder engagement across council services and partner organisations.
* Ensure robust programme reporting to programme boards and executive leadership teams.
* Drive continuous improvement and transformation activity aligned to strategic objectives.
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Support business change, service redesign and adoption of new technologies and processes.
About You
You will be an experienced programme professional with a strong track record of delivering complex transformation programmes within housing, local government or a similarly regulated environment.
You will possess:
* Significant programme management experience leading large-scale business change initiatives.
* Strong knowledge of housing repairs, asset management or housing service delivery.
* Experience working with technology-enabled transformation programmes.
* Excellent stakeholder management and influencing skills.
* Proven ability to manage suppliers, contractors and delivery partners.
* Experience establishing effective governance, controls and reporting mechanisms.
* Strong leadership, communication and problem-solving capabilities.
* A recognised programme or project management qualification (MSP, PRINCE2, Agile, or equivalent) is desirable Only candidates based in UK and eligible to work in UK are allowed
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