HR Advisor

HR Advisor/ Employment Law Consultant

Contract: Permanent
Location: Manchester City Centre (Fully on-site role)
Salary: £29,000 - £35,000 per annum
Hours: Monday-Friday, 9am-5pm
Interview: 1 stage on-site

This exciting opportunity is with a well-respected and long-established HR consultancy located in central Manchester. In this role, you'll join a team dedicated to delivering legally sound HR and Employment Law advice to clients over the phone, covering all areas of HR to support their unique business requirements. You'll also play a key role in identifying any commercially non-compliant practices and advising on the associated risks.

As an HR Advisor, you'll take on a varied and meaningful position that allows you to develop your HR career while making a tangible impact on businesses in Manchester and across the UK.

Main Responsibilities of the HR Advisor:

• Stay updated on HR and Employment Law to maintain expertise.
• Provide high-quality, efficient telephone-based HR advice within SLAs.
• Own and drive cases to resolution while building strong client relationships.
• Accurately document all advice and manage ongoing cases in the internal system.
• Guide clients to relevant HR documents and review their policies during calls.
• Follow internal escalation protocols and ensure smooth case handovers.
• Recommend additional services where relevant.
• Handle complex HR cases with in-depth legal knowledge.
• Support new consultants and deliver training as needed.
• Conduct Welcome Calls to introduce new clients to the platform.
• Complete additional tasks as required by management.

Essential requirements of the HR Advisor:

• CIPD Level 5 or above is desirable but not essential- support is available after probation.
• Strong ability to build and maintain excellent client relationships.
• A proactive mindset, eagerness to learn, and the ability to effectively share knowledge with both the team and clients.
• Comfortable working in a fast-paced environment.
• Excellent time management skills with the ability to manage a personal caseload.
• Adaptable and resilient, able to work under pressure.
• Committed to delivering high-quality service with a problem-solving approach to client issues.
• Candidates with experience in retail, hospitality, or care management are highly encouraged to apply.

Benefits:

• Clear progression plan- HR Advisor- Senior HR Advisor- HR Manager- HR Business Partner, with continued support throughout
• Training- 4-week training course
• Opportunity- offered post grad certificate in employment law (8 weeks unless they have CIPD level 7, mandatory)
• Pay review's- x 2 a year and promotion opportunities, which is typically achievable after the first 6 months, within this support and development to progress
• Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service
• Contractual sick pay - 1 week increasing to 3 weeks after 1 years' service
• Private health care cover after 5 years' service and Health Shield Cash Plan from day 1.
• Christmas bonus after 3 years' service
• And more*

If you are interested in this exciting and varied opportunity, then please apply to this advert directly or contact for more information.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates