HR Advisor

Are you passionate about HR and looking to take the next step in your advisory career?

A fantastic opportunity has arisen for an HR Advisor to join a dynamic environment, where you'll play a vital role in delivering expert HR support.

As a key member of the HR team, you will be the first point of contact for clients on a wide range of employee relations (ER) issues. Working collaboratively within a supportive and fast-paced environment, your focus will be to ensure the delivery of accurate, timely, and legally compliant HR advice and support. From handling ER cases and drafting documentation to advising on legislation and process, this role provides excellent exposure to both day-to-day and complex HR matters. This role can be worked on a hybrid basis, three days in the office in Romford, with occasional travel to London, and two days from home.

Key Responsibilities:

• Provide high-quality, timely HR advice and support to clients across various industries, primarily focusing on ER issues such as disciplinary, grievance, absence, and performance management.
• Draft and review HR documentation, including contracts, policies, handbooks, and correspondence, ensuring alignment with current employment legislation and best practice.
• Support case management for employee relations matters, taking the lead on straightforward cases and escalating complex issues appropriately.
• Handle onboarding and offboarding processes for client organisations, including right-to-work checks, offer letters, leaver documentation, and benefits updates.
• Maintain and update client and internal HR systems with accurate employee data and case records.
• Work closely with payroll providers to ensure correct data processing and liaise on queries.
• Provide guidance on employee benefits administration, including enrolments, salary reviews, and bonus communications.
• Support with HR projects, including redundancy and TUPE, and provide administrative support for HRBPs on project work.

Client-Focused Service Delivery:

• Respond to client queries across various channels (email, phone, and online) in line with agreed service levels.
• Build rapport and trust with clients, offering professional, empathetic, and clear guidance to empower decision-making.
• Proactively identify risks or HR trends and offer insights to clients to mitigate future issues.
• Participate in on-site visits and support relationship management to ensure excellent service and identify upselling opportunities.

Collaboration & Continuous Improvement:

• Contribute to the continuous improvement of HR systems, processes, and knowledge resources.
• Share knowledge with team members and contribute to a culture of collaboration and learning.
• Keep up to date with UK employment legislation and HR best practices.
• Demonstrate a commitment to innovation and continuous service improvement.

Skills & Experience Required:

• Experience in an HR advisory capacity with exposure to ER casework.
• Strong understanding of UK employment law and best practice HR principles.
• Excellent interpersonal, communication, and client service skills.
• Proficiency with Microsoft Office and HR systems or case management tools.
• A relevant HR qualification or working towards one is desirable.

This is an excellent opportunity for someone who thrives in a client-facing, fast-paced role and is passionate about delivering exceptional HR service. If you're ready to grow your HR career and make a real impact, we’d love to hear from you.