Hr Business Support Administrator

We have an exciting new role become available for an experienced Hr Business Support Administrator to work for Northamptonshire Police and Northamptonshire Fire and Rescue Service by providing effective and efficient HR administrative support.

This role will be a permanent position working out of their offices in Wellingborough and will be hybrid working 3 days in the office 2 days remotely.

PLEASE NOTE DUE TO POLICE VETTING THE CRITERIA FOR THIS ROLE IS THAT YOU HAVE LIVED WITHIN THE UK CONTINUOUSLY FOR AT LEAST 5 YEARS AT THE TIME OF APPLICATION.

MAIN RESPONSIBILITIES:

1. With minimal supervision, proactively resolve HR and Recruitment queries received by email or service requests. Answer phone calls to deal with enquiries from colleagues, members of the public and candidates.
2. Be up to date with current common queries, policies and basic employment law and use influence and negotiation skills to resolve complaints and issues at the first point of contact and in a timely manner. Resolve problems raised from all levels of the organisations (Fire, Police and OPFCC).
3. Raise purchase orders on behalf of the HR and Recruitment teams. Continue to monitor these purchase orders to ensure they are receipted and paid on time, liaising with requestors as necessary.
4. Input, maintain and responsible for the accuracy of personal data on systems. Have good working knowledge of all HR and Recruitment systems to be able to advise and assist colleagues and hiring managers on how to navigate them.
5. Responsible for checking daily reports for sickness and chase line managers/HR Advisors on coding and highlighting where sickness has triggered. Ensure that the records and trackers are kept up to date.
6. Regularly review and maintain accurate process maps and procedures, making recommendations for improvement where appropriate.
7. Work to monthly pay deadlines to ensure that a wide range of pay affecting transactional HR tasks are completed including new starters, movers, leavers and employment changes. Liaise with other departments around queries and process improvements. Taking responsibility for pay changes and interrogating HR systems to answer queries around pay.
8. Book, manage and supervise drug and biometric screenings of candidates. Carry out mouth swabs and fingerprint samples in accordance with EMSOU policy to avoid cross contamination and rejection. Ensure that the handling and storage of samples is done so safely and accurately.
9. Allocate candidates to National Sift and Online Assessment Centre. Organise and supervise interviews, ensuring that the panel are in place, the room is set up and ID checks are completed for the candidate prior to interview. Attend recruitment events when required. Arrange DBS checks for Fire employees.
10. Utilise excellent communication skills to build good working relationships with internal colleagues and external partners. Use acquired knowledge to give advice and support to colleagues and candidates and deliver a high level of service.
11. Assist with the provision of personal information to those parties authorised to receive it from manual and computerised record systems, in accordance with Force Policy, Data Protection and Freedom of Information Acts/ GDPR regulations.
12. Plan, maintain and responsible for the booking of the Hay panels and diarising of these meetings.

ESSENTIAL CRITERIA:

1. CIPD Level 3 or equivalent. Where this qualification is not held there must be a willingness to undertake the qualification.
2. Including demonstrating a level of awareness of Data protection and GDPR regulations. Evidence of working in an environment where maintaining a high level of confidentiality is critical.
3. Excellent verbal, written and interpersonal skills, to communicate confidently and effectively at all levels, whilst maintaining good working relationships with a diverse range of people.
4. Evidence of working in a customer focused environment where the ability to resolve queries and enquiries electronically, face to face and over the phone has been critical to effective service delivery.
5. Experience of data input and document preparation in both statistical and text format where attention to detail and maintaining accuracy has been critical.
6. Computer literate with a good working knowledge of Microsoft Office and electronic information systems.
7. Experience of prioritising and organising workloads to meet deadlines.
8. Demonstrate a level of awareness of diversity issues appropriate to this role.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy