HR Case Manager - London/Essex

HR Case Manager (Field-Based) – London/Essex

Are you an experienced HR professional with a strong background in managing complex employee relations cases? Do you thrive in a fast-paced, field-based role where no two days are the same?

We’re currently working on behalf of a leading national business to recruit a Field-Based HR Case Manager. This is a fantastic opportunity for someone with solid ER experience and excellent communication skills to join a well-established organisation that values professionalism, pragmatism, and strong HR partnerships.- You must live between London & Essex to apply

The role will mainly work with the area between London and Essex, but will require some national travel periodically

• Provide expert telephone and written HR advice to line managers across all business areas

• Lead on complex and serious conduct, capability, and employee relations matters

• Support and coach managers through investigations, hearings, and appeals

• Draft, review and quality-check investigation reports and HR-related correspondence

• Attend and support face-to-face meetings at nationwide sites where necessary

• Maintain accurate case notes and update the Case Management System (CMS)

• Help to embed strong HR practice across the business through education and guidance

• Proven experience managing complex HR/ER cases in a fast-moving, multi-site environment

• Up-to-date knowledge of UK employment law

• Strong communication and coaching skills, with the confidence to influence at all levels

• Pragmatic, commercial approach to decision making

• CIPD Level 5 or 7 (or working towards 7) preferred

• Ability to travel across the UK with occasional overnight stays

• Full UK driving licence (company car provided)

• Be part of a business that supports development and encourages autonomy

• Work in a field-based position with the flexibility to manage your own caseload

• Join a team that genuinely values HR as a partner to the wider business

New Ventures Recruitment Ltd is acting as a recruitment agency for this vacancy and is an equal opportunity employer.