HR Operations Team Leader

Job Title – HR Operations Team Leader

Business Area/Directorate – HR Pay Services/Directorate for People

Location - Saughton House

Working Arrangement – Staff in roles compatible with hybrid working should aim to spend 40% of their contracted working time working in person at their contractual workplace. More information can be found within Hybrid Working Policy

Grade - B1

Advert type -  Temporary Promotion or Level Transfer

Duration - 8 months

Eligibility -Expressions of interest are invited from eligible staff in Bands A - B for this vacancy. 

Skilled Worker Sponsorship not being offered

Skilled Worker sponsorship is not available for this role. As a result, we are unable to appoint candidates who require Skilled Worker sponsorship now or in the future. Applicants must have an existing and ongoing right to work in the UK.

Overview 

An opportunity has arisen for either a Lateral Transfer or Temporary Promotion within the Family Pay Team to provide cover for a 8-month period. 

Key responsibilities

• Team leader responsibilities for 3 x A4 Administrators
• Manage the work allocation of Family Pay cases
• Contribute to the wider running of HR Shared Services to ensure smooth delivery of monthly Payroll
• Provide guidance and support to the team when dealing with customer queries and escalations. 

Success Profile

Success profiles are specific to each job and they include the mix of behaviours, experience and technical criteria (if applicable) that candidates will be assessed on. 

Experience: 

• Proven ability to manage or support Administrators or casework.
• Strong organisational and communication skills.
• Ability to manage competing priorities and meet deadlines.

Behaviours Being Tested

• Leadership
• Managing a quality service
• Delivering at Pace

You can find out more about Success Profiles Behaviours, here: Behaviour levels - Success profiles: candidate guide

Working Pattern 

This post is a full-time role, but we welcome applications from staff with different working patterns, proposed working patterns will be assessed against the business requirements for this post.

Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role, including Flexi-leave. Scottish Government staff in hybrid-compatible roles should aim to work in-person 40% of the time, either in an office or other agreed work location. If you have specific questions about the role you are applying for, please contact us.

Further Information 

Further information about this opportunity is available from [email protected]. 

How to Apply 

Please submit an Expression of Interest (maximum 500 words).  Please describe how your skills, qualities and experience make you suitable for the role. You should make particular reference to, and structure your supporting statement around, the Success Profile noted in the job advert.

Vacancies close at 11:59pm on the date displayed in the table, unless otherwise stated on the job advert.

Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.  

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

If invited for further assessment, this will consist of an informal discussion. 

Discussions are scheduled for w/c 24th August, however this may be subject to change.

Recruitment Principles

As a government organisation, we adhere to the Civil Service Commission Recruitment Principles and we investigate any complaints received in relation to recruitment cases.

About us

The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.

Our staff are part of the UK Civil Service observing the Civil Service Code and working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.

As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.

Security checks

Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).

You can find out more about BPSS on the UK Government website, or read about the different levels of security checks in our Candidate Guide. 

Equality statement

We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation. 

Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.

Further information

Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.

Read our Candidate Guide for further information on our recruitment and application processes.