HR Ops & Office Manager

We Are

DesignScene . We craft design-led events and experiential marketing campaigns for brands worldwide. This is an exciting opportunity to work with a talented global team on hugely creative and innovative projects. Our major international clients include Yahoo, Amazon, T-Mobile, Pinterest, and Apple, for whom we activate worldwide.

We are looking to strengthen our team with the addition of a HR Ops & Office Manager based in London to work across physical, hybrid and digital events and activations

Overview

What is the purpose of the job?

Reporting to the Director & Owner, you will play a crucial role in managing the day-to-day operations of the human resources department while also overseeing office management tasks. You will be responsible for ensuring that HR processes run smoothly, maintaining a positive work environment, and providing support to employees across various departments. This position requires strong organisational skills, attention to detail, and the ability to handle confidential information with discretion.

The Role

Location: Clerkenwell, Central London, UK
Employment Type: Permanent
Salary: £35,000 - £40,000 per year plus bonus schemes
Hybrid: Mondays & Fridays work from home + 18 additional days a year (after probation).

Key Responsibilities

HR Operations:

Manage the end-to-end recruitment process, including job postings, resume screening, interview, and coordinating interviews with hiring managers
Conduct new employee onboarding sessions, including orientation, document completion, IT & systems onboarding and introduction to company policies and procedures
Maintain employee records and ensure that all documentation is accurate and up to date
Identify training needs and development opportunities for the team. Research trainee programs. Administer employee benefits programs, including enrollment, changes, and inquiries
Coordinate employee performance reviews and provide support to managers in the performance management process
Handle employee relations matters, including conflict resolution, disciplinary actions, and grievances, in compliance with company policies and relevant employment laws
Assist in the development and implementation of HR policies, procedures, and initiatives
Develop key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of HR operations (turnover, time-off balances, etc).
Keep policies and handbooks up to date and compliant, as well as advising senior management on legal and compliance matters
Other HR Ops related responsibilities.

Office Management::

Oversee the day-to-day operations of the office, including facilities management, vendor relations, and office supplies inventory
Coordinate office maintenance and repairs, ensuring a safe and functional work environment
Organise employee events, celebrations, and recognition programs to promote a positive workplace culture
Supervise the appropriate and efficient use of the company's tech equipment, softwares and subscriptions
Manage office budgets and expenses, tracking spending and identifying cost-saving opportunities
Plan and organise company events, meetings, and gatherings, both in-person and virtual
Supervise administrative staff and provide support and guidance as needed
Implement and enforce office policies and procedures, including health and safety protocols
Handle incoming inquiries and requests from employees, clients, and external partners
Maintain office security by controlling access and implementing security measures as necessary
Lead or assist in special projects and initiatives as assigned by senior management

Administrative Support:

Manage incoming calls, emails, and correspondence, and direct inquiries to the appropriate personnel
Provide administrative support to senior management, including calendar management, travel arrangements, and expense reporting
Prepare reports, presentations, and other documents as needed
Assist in the coordination of executive meetings and communications

Requirements

Qualifications

Bachelor's degree in Human Resources, Business Administration, or related field
Proven experience in HR operations and office management roles
Excellent communication and interpersonal skills
Ability to handle confidential information with discretion and integrity
Proficiency in HRIS and Microsoft Office
Strong organisational and multitasking abilities
Attention to detail and accuracy in record-keeping and documentation
Problem-solving skills and the ability to resolve conflicts effectively
Proactive attitude and ability to work both independently and collaboratively in a fast-paced environment

Benefits

Salary: £35,000 - £40,000 per year plus bonus schemes
Hybrid: Mondays & Fridays work from home + 18 additional days a year (after probation).
Bonus scheme based on individual & company performance
Private healthcare