HR Service Delivery Analyst

Title: UK BPSS Case Handler

Location: UK - Remote

About the Role

We are looking for a BPSS Case Handler in both a permanent and 12 month FTC capacity to specialise in conducting UK Government Baseline Personnel Security Standard (BPSS) checks. This role supports both new joiners and existing employees moving onto projects with enhanced security requirements, where client pre-employment checks differ from standard processes. You will play a key role in ensuring security clearances are completed accurately, efficiently, and in line with UK Government guidance, while providing clear communication to internal stakeholders and clients.

Key Responsibilities

• Administer BPSS checks for new joiners and employees transitioning onto high-security UK Government projects
• Provide timely, accurate status updates to project leads and key stakeholders
• Work closely with project leads and HR managers to resolve cases that do not initially clear
• Attend and lead calls with client PMOs to provide agreed updates and address issues
• Respond to client issues and requests daily, ensuring satisfactory outcomes at all levels
• Produce and maintain Local Work Instructions and process maps
• Represent the business professionally when working with clients and third-party providers
• Handle confidential and sensitive data in line with company data protection policies and UK Government guidance
• Review and approve third-party invoices, ensuring costs align with completed clearances
• Support the Team Lead with Business Excellence requirements
• Provide BPSS aftercare services where required

Skills & Experience

• Solid administration experience
• Experience conducting background checks, including DBS, DS, and/or National Security Vetting preferred
• Proven ability to work effectively within a team environment
• Strong problem-solving skills with the ability to think creatively and analytically
• Excellent written and verbal communication skills
• Strong interpersonal skills and the ability to engage confidently with stakeholders at all levels

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement     

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.