HR Shared Services Coordinator

Job Summary

An exciting opportunity to join Insulet in the role, HR Services Coordinator, supporting the full employee lifecycle—from recruitment and onboarding through to benefits, data management, and offboarding—within Insulet’s HR function.

You will be a Workday SME, delivering high-quality customer service to candidates, employees, and stakeholders while ensuring efficient HR processes and data accuracy and play a key role in enhancing employee and candidate experience through strong coordination with Talent Acquisition, payroll, and HR teams.

This role is ideal for someone with HR/admin experience who is detail-oriented, adaptable, and customer-focused.

Position Overview:

HR Services partners with Insulet’s Human Resources organization to manage and administer programs, processes and technologies essential to fulfilling personal and on the job needs of employees and managers. This role provides customer service to candidates, hiring managers, human resources business partners, recruiters and other employees throughout all levels of the organization. This role reports to HR Services Manager as part of the HR Services Team. HR Services Coordinator is responsible for supporting the entire life cycle of an employee from hire to retire by refining and executing processes that will impact the employee experience like talent acquisition, onboarding, benefits

administration, change requests and offboarding.

Responsibilities:

• Serves as the subject matter expert for Workday System

• Provide timely assistance to applicants, recruiters, and hiring managers. 

• Provides quality customer service to the organization to ensure a positive experience for all stakeholders through effective and timely communications throughout all stages of the employee lifecycle

• Supports Talent Acquisition team to ensure a positive candidate experience and a timely start date by requisition and offer letter management; interview scheduling and reimbursement; initiating background checks and escalating when needed; and helpdesk notification. 

• Provides onboarding and new hire support by guiding managers and all new hires through onboarding processes. Sets up and administers day 1 orientation to include preparing new hire documentation, validating work eligibility.

• Provides benefits administration support including new hire enrollments, terminations and various other benefit transactions.

• Serves as liaison with payroll team to assist employees with questions and change requests.

• Provides employee file management by setting up and maintaining all employee records according to company guidance.

• Performs employee data administration by ensuring employee data integrity in the HRIS systems. Processes all employee change requests and data updates. May be required to pull reports based on business needs.

• Supports the employee offboarding process through severance administration support and helpdesk notification. 

• Performs other duties as required

Education and Experience:

Minimum Requirements:

• Associates degree

• 2 years of experience working in a Human Resources or Talent Acquisition function

Preferred Skills/Competencies:

• Bachelor’s degree and administrative experience in a recruiting, staffing or HR department preferred.

• Able to manage multiple priorities, demonstrate objectivity, be results-oriented, and show initiative and creativity.

• Must be flexible, work well under pressure, and have the ability to readily adapt to change.

• Strong customer service and teamwork orientation.

• Strong computer skills and technical capabilities in MS Office (Word, Excel and Outlook), Smartsheet and Workday is a plus.

• Demonstrating Role Model Behaviour - Positive and professional representative of Insulet and the Human Resources team.

• Teamwork and Collaboration - Demonstrates effective working relationships and communications with coworkers and colleagues including proactive, transparent communication.

• Customer Service and Responsiveness – Following up and responding to inquiries (internal and external) within 24 hours.

• Continuous Improvement - Consistently seeking opportunities to improve the efficiency and effectiveness of our work and services provided.

• Quality of Work – Double checking work produced to ensure accuracy, thoroughness, and completeness.

• Finding a Way – Doing what it takes to get the job done.  Demonstrating initiative and going above and beyond what it expected.

• Confidentiality – Ensuring all documents and conversations where sensitive information is involved is protected and secured at all times.  This includes locking work area when leaving for the day and securing computer and documents when away from your desk.

• Workday Experience

• Familiarity with ServiceNow tools

• German and French language skills are an advantage

• Exposure to HR practices and processes across the EMEA region is a plus

Physical Requirements:

This position is performed in a traditional office environment and accesses information using a computer

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

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