Humanitarian Assistance Coordinator

At Healix, we safeguard people's health and wellbeing in every corner of the world. We have a new and exciting opportunity for Humanitarian Assistance Coordinators to join our fast-paced, innovative and growing global team.

Healix is a global leader in Travel Risk Management (TRM) and Medical, Security and Travel Assistance Services with a vast range of products and services in each specific area. Healix is entrusted to look after the welfare of millions of expatriates, travellers and local nationals in every country of the world, 24 hours a day.

The Humanitarian Assistance Coordinator will be dedicated to a specific humanitarian programme, which aims to assist individuals who have fled war zones or political persecution, offering them support during their stay in third-party countries while they apply for resettlement. Our responsibilities include providing transportation, logistical support, and medical services to these groups during this transitional period.

If you have a passion for making a difference and helping others, have strong practical experience in operational coordination, logistics, security or international assistance and are looking for a role that has a direct positive impact on people's lives, we want to hear from you. The Humanitarian Assistance Coordinator is a new opportunity at Healix, with room for fast growth and development.

About The Role

The Humanitarian Assistance Coordinator will have responsibility for

• Programme Governance & Engagement:
  Act as a primary contact for programme queries, ensuring clear communication between clients and Healix. Manage relationships with in-country teams and contractors, promoting high standards and operational clarity.
• Service Requests & Logistics:
  Receive and process client requests, categorising tasks by complexity. Coordinate logistics and resource allocation to ensure smooth daily operations.
• Operational Oversight:
  Ensure all tasks align with SOPs. Lead structured responses to emergencies, including escalation, planning, and stakeholder communication.
• Programme Administration:
  Oversee case reconciliation and cost validation, ensuring accurate records and fair resource compensation.

Skills & Experience:

• Strong communication and stakeholder engagement skills.
• Proven experience in project coordination, logistics, and emergency response.
• Client-facing experience with excellent presentation and phone manner.
• Fluency in English; additional languages are a plus.
• Relevant qualifications in logistics, project management, or international relations.
• Experience in government or INGO programmes preferred.
• Willingness to travel and work flexible hours as needed.

Required Criteria

• Excellent written and verbal communication skills with a proven ability to engage effectively with a range of stakeholders and client representatives.
• Relevant academic or professional qualification in fields such as logistics, project management, international relations or related disciplines
• Willing to travel dependent on business needs
• Proven experience in logistical planning, customer service roles, assistance, and managing complications or emergencies
• Ability to commute to the Esher office on a regular basis
• Good Geographical knowledge

Desired Criteria

• Proficiency in additional language(s)

Skills Needed

Company Culture

Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.

Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.

Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.

We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.

Company Benefits

Commitment to career development

We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment.

We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.

Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Hybrid Working

Salary

£26,000.00 - £27,000.00 per year