HV Infrastructure Operations Manager

Milford Rail And Engineering Services Limited - HV Infrastructure Operations Manager, Wakefield (WF1). Search Search HV Infrastructure Operations Manager Milford Rail And Engineering Services Limited Wakefield (WF1) Permanent Published: 3 weeks ago From £65,000 to £85,000 per annum HV Infrastructure Operations Manager Milford Rail And Engineering Services Limited HV Infrastructure Operations Manager ?? Wakefield ?? Full Time – 40 hours per week (Monday to Friday) Milford RES is recruiting on behalf of a leading organisation within the High Voltage (HV) private power networks sector. We are seeking an experienced HV Infrastructure Operations Manager to lead the safe, compliant and efficient delivery of high-quality HV network services. The Role The Operations Manager will oversee field service teams and ensure reliable, technically excellent service delivery across a portfolio of High Voltage private power networks. This role is responsible for operational performance, safety compliance, customer satisfaction, and continuous improvement across HV maintenance and response activities. The position plays a key role in maintaining operational resilience while supporting the continued growth and reputation of the organisation within the HV network services market. Key Responsibilities Operational Leadership Lead and coordinate the daily activities of HV service teams including SAPs, engineers, and field technicians. Ensure compliance with HV safety rules, switching protocols, and relevant statutory and industry standards. Plan and allocate resources effectively to support planned maintenance, fault response, service delivery, and project activities. Oversee incident response and network restoration activities, ensuring safe and efficient outcomes. Service Delivery & Performance Drive high standards across HV maintenance, inspection, testing, and emergency response services. Monitor key performance indicators including SLA compliance, response times, system availability, customer satisfaction, and first-time fix rates. Ensure accurate job planning, scheduling, and reporting through operational systems. Conduct service performance reviews and identify opportunities to improve network reliability and reduce unplanned outages. Safety, Compliance & Quality Promote a strong safety culture across all operations. Ensure full compliance with health & safety legislation and internal safety management systems. Maintain HV authorisations, competency frameworks, and training requirements across the team. Support incident and near-miss investigations, ensuring root causes are identified and corrective actions implemented. Ensure all work meets required quality standards including relevant BS standards and customer requirements. Customer & Stakeholder Management Act as the operational point of contact for key customers. Provide performance updates, technical insights, and operational reporting to customers and internal stakeholders. Manage service escalations proactively and ensure timely resolution of operational issues. People Leadership & Development Lead, mentor, and support HV operational teams to drive engagement and performance. Manage training programmes, authorisations, and succession planning for critical HV roles. Conduct performance reviews, coaching sessions, and competency assessments. Foster a culture of collaboration, accountability, and continuous improvement. Commercial & Financial Management Provide operational input to support bids, proposals, and contract renewals. Manage operational budgets and support cost control initiatives. Ensure accurate recording of labour, materials, and operational costs. Identify opportunities for service improvements, operational efficiencies, and additional service offerings. About You Qualifications HNC/HND (or higher) in Electrical Engineering or equivalent industry experience. Senior Authorised Person (SAP) status or previous HV authorisation desirable. IOSH or NEBOSH qualification preferred. Full UK driving licence. Technical Experience Extensive experience working with High Voltage networks (11kV – 66kV). Strong knowledge of HV switching procedures, network operations, and safety rules. Experience managing field service teams within a safety-critical environment. Understanding of DNO/IDNO standards, maintenance regimes, and compliance requirements for private networks. Leadership Skills Proven experience leading and motivating technical teams. Strong organisational, resource planning, and decision-making skills. Experience working in customer-facing service or contractual environments. If you’re interested in learning more about this opportunity, please contact Milford RES for a confidential discussion or submit you CV by clicking below. 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