Hybrid Customer Service Coordinator

Hybrid Customer Service Coordinator

Location: Guildford (Office-based or Hybrid after probation)
Salary: £27,000 - £30,000 DOE
Contract: Full-time
Team Size: 4 (within a 20-person office)
Reports to: Sales and Marketing Manager

About the Role

As a Customer Service Coordinator, you will be the first point of contact for prospective residential clients, playing a pivotal role in shaping their experience. You'll work closely with the Sales and Marketing Manager and a small, dedicated team to help convert enquiries into successful outcomes.

This is a great opportunity for someone with a passion for customer service and environmental interest.

Key Responsibilities

• Handle incoming new enquiry calls and general office calls, allocating as needed.
• Respond to new email enquiries promptly and professionally.
• Guide potential clients through our free identification service.
• Provide tailored advice to residential clients to secure survey sales.
• Follow up on survey proposals to convert them into confirmed instructions.
• Set up new projects in our MS Dynamics CRM, assign consultants, raise invoices, and process payments.
• Draft standard residential management plans to support Consultants.
• Assist the Sales and Marketing Manager with research, data collection, and other tasks.

What We're Looking For

• Experience: 2-3 years in customer service or sales support roles.
• Skills:
  • Excellent communication and interpersonal skills
  • Strong organisational and planning abilities
  • Proficiency with Microsoft Dynamics and general office software
  • A positive, results-driven mindset

What We Offer

• Competitive salary: £27,000 - £30,000 depending on experience
• 31 days annual leave (including public holidays)
• Enhanced Sick Pay
• Life Assurance
• Profit Share Scheme
• Hybrid working (minimum 3 days in office after probation and training)

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.