ICT Applications Specialist (QL) - Birmingham

CLOSING DATE: Friday 28th March 2025

Job Title: ICT Applications Specialist - QL & Other Systems

Reports to: Head of ICT

Salary: Scale PO3, Points 38-41, £37,480 - £40,778 per annum, pro rata

Hours of work: Full Time (37.5 hours per week)

Specific Accountabilities:

• To continually assess the use of QL by the St Basils staff


• Support the business in achieving: business process efficiency, value for money, its vision and business objectives


• Provide business & systems consultancy in relation to the implementation of any available QL upgrades


• Implementation of new systems and system enhancements/changes and documentation.


• Analyse business requirement through process mapping and implement system solutions


• Engage with business stakeholders across the business to understand their system requirements, expectations and identify gaps or opportunities while documenting the process.


• To liaise and consult with other departments on queries and problems regarding QL and related issues


• To support staff on a day to day basis with technical / user issues


• To have an understanding of SQL / SSRS and be able to produce reports to analyse data integrity


• To develop the testing programme, producing functional specifications and robust test plans for carrying out the testing of QL releases


• To prepare and deliver mini QL update / training sessions to St Basils staff


• To deliver one to one training to St Basils staff on an adhoc basis


• To communicate with Aareon support regarding issues from St Basils


• Help the staff at St Basils to understand QL. To undertake any new initiatives at a level appropriate to the responsibility of the post, as designated by the Head of ICT.


• To be flexible in supporting the business with other Software in use (or due to be in use) at St Basils.


• To conform to St Basils’ policies, standards and guidelines with respect to information systems.

QUALIFICATIONS:

Essential:

• Educated to degree level or equivalent

Desirable:

• Degree in computing


• IT qualifications (NVQ, ECDL, etc)


• MCP or MCSE

ROLE EXPERIENCE:

Essential:

• Strong interpersonal and communication skills both oral and written


• Strong customer service ethos


• CRM support and administration


• Knowledge of Aareon’s QL


• Knowledge of SQL


• Experience of application support, particularly back end of QL

KNOWLEDGE

Essential

• QL (Aareon)


• Good general computer knowledge


• Microsoft (SQL)

Desirable:

• SSRS