ICT Support Analyst HIWFRS625140

Job Details:

The Role:

Hampshire and Isle of Wight Fire and Rescue Service is looking for an enthusiastic ICT Support Analyst to join our busy and supportive ICT Service Desk team. This is an exciting opportunity to play a key role in delivering fast, friendly and effective support to users across the organisation, helping to resolve issues quickly and keep our critical systems running smoothly.

In this varied and rewarding role, you will:

• Provide responsive support for ICT hardware, software and systems, using first-line fixes to resolve issues quickly and escalating where needed.


• Log, update and actively monitor incidents and requests, keeping progress visible and helping ensure service levels are met.


• Keep digital records accurate and reliable, including asset management data, user accounts, permissions and access rights.


• Carry out routine checks on software, systems, applications and equipment, using structured testing and triage to diagnose issues and suggest improvements.


• Support the security and integrity of ICT systems by applying good practice, maintaining confidentiality and helping the organisation meet data protection requirements.


• Build and maintain knowledge of corporate and bespoke systems, taking ownership of your learning and identifying opportunities to develop your skills.

We're looking for someone with strong communication and customer service skills, excellent attention to detail, and a proactive approach to keeping records and systems accurate and up to date. You'll be a positive and willing team player who enjoys contributing to shared goals across the team, department and wider service. You'll also be confident working on your own initiative, triaging issues effectively, solving problems, delivering excellent customer service and prioritising incidents and requests in a busy service desk environment.

HIWFRS Benefits Include:

• Work within a friendly & supportive team


• Training and development opportunities available


• Access to internal network groups


• Company Pension


• On-site gym available


• Emergency Services retail and leisure discounts 

Additional Information:

ICT Support Analyst Job Description and Person Specification

HIWFRS Values:

• Reaching Further - Inspiring and challenging ourselves and others.


• Showing Respect - Fairness, honesty and integrity in everything we say and do.


• Supporting Others - Listening and acting with compassion and empathy.


• Everyone Playing Their Part - Recognising the contribution we all make.

Vetting Requirements:

This role is subject to a Standard DBS Check.

Contact Details for an Informal Discussion:

Abbi Pearce, T1 Support Manager on [email protected]