ICT Support Engineer

IT Support Engineer

IT Support Engineer/ICT Support/ICT Technician/ Customer Support Engineer/ 2nd Line Support/Field Support Engineer/Microsoft, Windows Server/ SCCM/ Active Directory/ Office 365/ Apple OS/Google Chrome OS/ ITIL/ServiceNow

Salary- £28,000- 31,000 per annum + benefits
Buckinghamshire

Immediate starts available.

An Enhanced DBS will be required once the role is secured so candidates must be willing to go through the process to obtain this

Our client is the leading supplier of technology and resources to the education sector playing a pivotal role in supporting schools, teachers and students which contributes to the improvement and success of educational outcomes worldwide. There is a requirement for an experienced IT Support Engineer to be part of a wider onsite services IT team. The role will provide the opportunity for future progression and personal development for self-motivated employees looking to build their career in IT.

Key Responsibilities:

• To be the customer face of the client, ensuring customers receive great service.
• To assist the service desk with the delivery of the IT managed support service.
• Provide school-based users with technical assistance and report service issues in accordance with the?service desk policies.
• Able to diagnose and troubleshoot issues, asking customers relevant questions to get the issue resolved and knowing when to research and when to escalate.
• Able to work well with remote teams and build strong working relationships.

Key Skills:

• Maintenance and support of Desktop & Mobile Devices including Laptops, Chromebooks and Tablets.
• Peripheral Support inc. Printing, Scanning, Interactive Screens, Projectors and Audio/Visual Equipment.
• Basic wired and wireless networking and troubleshooting
• Image build and deploy tools – Microsoft and Apple devices
• Basic Operational knowledge of Microsoft 365 and/or Google Workspace
• Technical knowledge and experience equivalent to CompTIA A+ or similar
• A working knowledge of ITIL methodology and use of IT service desk ticketing system e.g. ServiceNow would be an advantage

In the first instance please submit your CV.