C

ICT Support Officer

icon building Company : Confidential
icon briefcase Job Type : Full Time

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Job Description - ICT Support Officer

Role: IT Support Engineer
Salary: Up to £35,000 (DOE)
Location: Leamington Spa (Onsite)
Industry: Solicitors

I have partnered with an expanding solicitor firm looking to expand their IT Team based in Leamington Spa. They are looking for a 2nd Line Support Engineer to work full onsite providing internal support to employees.

Key Responsibilities:

  • To act as the first and second line of support to all staff
  • To assist staff in their day-to-day operations, ensuring that required tools and services are available to them in order that they work effectively and efficiently
  • To be responsible for resolving issues in an efficient and timely manner and escalating, including to third party providers, where appropriate
  • To provide any training to staff that will enable them to achieve their, and the systems, full potential, including induction training for all new starters
  • To assist with the management and administration of the Company's Servers, Desktops, Laptops, Telephony Services and Network Infrastructure as or when required
  • To develop skills, expertise and understanding in any required areas that would improve delivery of support and management or administration of systems, software or services
  • Resolve hardware issues with Desktops, Laptops, Peripherals and Printers to minimise disruption to end users
  • Network administration/troubleshooting
  • Communicating effectively with end users, both on site and working remotely
  • Liaising with third party support teams/consultants

Experience:

  • 3 years' experience in a Service Desk/Helpdesk environment
  • Microsoft office/ Office 365 experience
  • Troubleshooting of hardware/software issues
  • Basic networking protocols- DBS/DHCP, TCP/IP
  • Virtualisation- VMWare/Hyper-V
  • PowerShell experience

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Original job ICT Support Officer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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