ICT Support Specialist

This role involves ensuring the safety, availability, and reliability of ICT services by effectively delivering a wide range of technical and support duties. The successful candidate will play a key role in helping the organisation achieve its broader ICT objectives.

You will receive tailored on-the-job training, coaching, and mentoring, along with biannual development and performance reviews to support your ongoing growth, contribution, and professional competence.

• To deliver a high level of ICT support and project management services across the organisation.

• To maintain safety, availability, and reliability of ICT services through effective and accurate execution of a broad range of technical duties.

• To contribute to the timely achievement of individual, team, and departmental goals.

• To manage and support ICT helpdesk operations, including the development of policies, procedures, reports, and documentation in line with internal and external standards.

• To provide end-user and technical support to staff based across multiple operational sites, delivered via phone, email, remote tools, or in person. Travel between locations may be required as necessary.

• To maintain thorough asset management practices across all responsible sites.

• To collaborate with other ICT team members to ensure hardware and software systems meet required safety, performance, and availability standards.

• To undertake a variety of administrative and support tasks, including:

  • 1st and 2nd line helpdesk support.

  • Hardware and software installation and preparation.

  • Physical rollout and upgrades of ICT equipment.

  • Asset tracking and lifecycle management.

  • Participation in ICT projects and strategic initiatives.

  • Support of telecommunications systems (IP phones, voice recording, mobile devices).

  • Management of multi-vendor print services.

  • ICT procurement.

  • Software licensing management.

  • On-site ICT support and project delivery across UK locations.

  • Network maintenance and patching.

  • Staff training and induction on systems and hardware.

  • Reporting on issues and trends to ICT management.

• To foster effective working relationships within the ICT team and with internal and external stakeholders.

• To remain informed of industry best practices, emerging technologies, and regulatory requirements.

• To support the operation and management of corporate systems including:

  • Microsoft technologies.

  • Directory and user access management.

  • IT service management and central management platforms.

  • Maintenance and financial systems.

  • Productivity and collaboration suites.

  • Design applications.

  • Network administration portals.

  • Group policy management.

• Degree in a relevant ICT discipline.

• Experience working on ICT helpdesks.

• Skilled in installing, upgrading, and supporting a variety of software applications.

• Proficient in building and maintaining ICT hardware.

• Familiarity with asset management practices.

• Capable of supporting, installing, and maintaining networks.

• Competent with Microsoft operating systems (Windows 7 and later).

• Experienced in using Microsoft 365 and Teams.

• 25 days holiday plus bank holidays
• Contribution towards eye test and glasses
• Online company discount benefits site including cinema tickets and gym membership discount
• Long Service Awards
• Employee recognition scheme – ELITE Awards
• Employee Assistance Programme
• Flexible Benefits Package
• Onsite parking