ICT Technician

ICT Technician
Barnsley
£25,992 - £27,269 per annum
Permanent, Full Time

South Yorkshire Pensions Authority (SYPA) have an exciting opportunity to join our friendly and forward-thinking ICT team in this well-respected, award-winning organisation managing an £11 billion pension fund.

We are both a local authority and a pension fund and we’re unique within the Local Government Pension Scheme as the only democratically accountable single purpose pension organisation in the UK. As a local government body, we have a public sector ethos and place a great deal of importance on our organisational Values and Behaviours - which are all about being honest and accountable, professional, progressive and empowering.

About the role

The ICT Team supports the whole organisation as well as several external clients by the delivery of a comprehensive ICT support service including a secure, reliable, and accredited ICT infrastructure. The team are also responsible for developing desktop applications and online systems that improve efficiency and make the best use of available technology to support the front-facing teams.

As our ICT Technician, you will support the Service Manager - ICT Infrastructure at a basic technical level, to ensure the organisation operates an efficient, secure, and stable ICT and telephony service which is aligned with the business objectives of the Authority.

You will operate the ICT Helpdesk according to established practices and deliver technical support to all users, providing 1st level fault resolution and escalating to 2nd level support as required. You will undertake routine tasks such as hardware replacement, maintaining the ICT Asset Register, and ICT equipment audits and you will play a role in specific projects, working collaboratively with customers, staff, partner organisations, agencies and/or contractors, from the initial specification to the actual implementation.

What you'll be able to offer

• Educated to Level 2/3 qualification (or equivalent) or have demonstrable experience at an equivalent level.
• Working knowledge of relevant systems, equipment, processes and procedures.
• Technical knowledge of software including Microsoft Windows OS, Microsoft 365, and Active Directory.
• A qualification in ICT or a related subject would be advantageous.
• Competent in a range of IT tools with experience providing technical support.
• Commitment and ability to work with confidential, personal or sensitive information and to treat this data in confidence and accordance with the organisation’s data protection policies and procedures.
• Previous office experience, able to deal with administrative procedures confidently.
• Able to work with others to achieve objectives and provide excellent customer service.
• Able to communicate clearly (orally and in writing.)
• Accuracy and ability to prioritise and organise own workload.

Please refer to the Role Profile upon submitting your application.

Closing date - 5th August 2025.

What’s in it for you?

At SYPA, you’ll be welcomed into our friendly, committed and talented team. We are big on your professional development, so you’ll have a learning and development plan, and we’ll support you to keep your CPD updated.

Our Barnsley office provides a state-of-the-art working environment; and with on-site parking and located within 10 minutes’ walk of both the train and bus stations, it makes us easily accessible.

Benefits include:

• Generous annual leave policy offering between 28 days and 36 days per year depending on length of service, plus all statutory bank holidays and you can accrue and take up to 13 extra days leave per year through our Flexitime scheme.
• Family friendly policies with generous maternity, adoption and paternity leave arrangements.
• Access to salary sacrifice schemes for Car Lease and AVCs, with a Cycle to Work scheme in the pipeline.
• Support for work-life balance through our Flexitime Scheme which allows you to work your contracted hours to suit both you and the team that you are working in, as well as offering Hybrid Working enabling you to work from home for up to 3 days per week, subject to successful progress during probationary period.
• You’ll automatically be enrolled into the LGPS (Local Government Pension Scheme) which provides a salary-related pension, to which the employer contributes.
• We offer a range of wellbeing initiatives including regular webinars on health & wellbeing, fresh fruit, tea, coffee, flu vaccination vouchers and 'Know your numbers’ health screening checks each year. We also organise regular social and charity events.
• A 24/7 confidential helpline is available to employees, as well as access to workplace counselling and Occupational Health.
• Access to a range of benefits and discounts on shopping, leisure, travel etc. through the Wider Wallet scheme.
• Centrally located modern office for public transport links and staff on-site parking available.