ICT Trainer

Our client is seeking an ICT Trainer to join their ICT team as part of a Transformation & Digital Services programme.

The role:
• Deliver engaging and effective IT training across the organisation, supporting the rollout of new technologies, upgraded systems, and improved ways of working.
• Provide 1-to-1 and group training sessions on core business systems and Microsoft applications, including tools within the Power Platform.
• Design and deliver training using a blended approach—this includes in-person sessions, virtual classrooms, video tutorials, and e-learning materials.
• Work closely with different business areas and stakeholders to understand their needs and ensure strong engagement with training programmes.
• Support user testing during new software rollouts, helping identify bugs, user issues, and training needs.
• Create and maintain clear, up-to-date training materials and ensure these are easily accessible across the business.
• Offer workshops and support on Microsoft Office tools (Word, Excel, PowerPoint, Outlook) and provide soft skill support where required.
• Collaborate with the Applications team to identify training requirements during upgrades and service pack reviews.

Desirable Experience / Skills:
• Experience delivering IT and systems training to both individuals and large groups.
• Strong knowledge of learning and development practices, ideally following the ADDIE framework (Analysis, Design, Development, Implementation, Evaluation).
• Ability to tailor training to different audiences and learning styles, using a range of delivery methods.
• Familiarity with delivering training during system implementations or software rollouts.
• Intermediate to advanced skills in Microsoft Office, with excellent communication and facilitation skills.
• Passionate about continuous improvement and helping others adopt new technologies confidently.
• An understanding of adult learning techniques and how to create inclusive, engaging learning environments.
• Experience with Microsoft Power Platform and/or working within the housing sector (desirable but not essential).

Ideal for:
This role would suit an experienced IT Trainer or Learning & Development professional with strong communication skills and a passion for helping others build confidence with new technology. It’s an opportunity to work across a variety of projects and have a direct impact on user adoption and business change.

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.