IFA Administrator

Job Description

Our client is a successful financial planning business who are looking for an IFA Administrator to provide support as required to financial advisers to enable the provision of financial or product advice to clients, as set out within the FCA’s rules and company procedures.

Key Responsibilities:

Helping Advisers prepare for client reviews by;

Ensuring all client and plan information is up to date on IO.
Requesting plan information from the respective providers either by post, email or direct from the provider platform. Chase regularly to ensure this is received in time for the meeting. Upload to IO once received.
Updating contributions and withdrawals using the transaction history from each provider. Link any transfers within plans.
Adding details of any missing policy information to IO as required.
Validating all funds held within IO, ensuring that unit balances are recorded correctly, and any price feeds automatically pull through to produce an accurate plan value.
Interrogation of the data and liaison with the adviser to ensure the data held within the system is correct and consequently valuations and revenue will match.
Frequently interact with advisers and client support to ensure that we deliver an excellent customer service to all clients.
Produce client letters as required.
Ensure that the level of service, as agreed with each client, is delivered in a timely manner.
To deal efficiently with all day-to-day telephone and email enquiries from clients and providers.
Create and maintain effective client files.

Requirements:

1-year minimum relevant experience supporting an adviser
Previous regulatory or financial industry experience