IHQ Heme Digital Platform Associate Director

Job Description

General Summary:

The IHQ Heme Digital Platform Associate Director is assists in the development, execution, and optimization of customer facing digital capabilities used by commercial teams to engage patients, caregivers, healthcare providers, and payers. This role will work with commercial teams, information technology, multiple vendors and agencies to help ensure the organization's processes, personnel, budget, and platforms are operating effectively to support the commercial business needs across all geographies.

Key Duties and Responsibilities:

• Functions as International product owner for major Heme digital platforms, including Vertex Connects Portal
• Assists in identifying current and future gaps in the commercial organization's ability to engage customers through digital channels such as websites, emails, and social media
• Works with internal and external stakeholders to prioritize digital capability programs and establish aligned roadmaps to meet prioritized needs
• Ensures roles and responsibilities are clearly documented and communicated to ensure effective delivery of digital programs
• Creates, executes, and communicates performance management plans to continuously improve the digital operating model
• Identifies and manages external agencies and vendors supporting digital programs
• Supports the growth of digital skills throughout the commercial organization

Knowledge and Skills:

• Developing, launching, and optimizing digital programs
• Managing internal and external partner relationships
• Measurement of digital programs
• Web content management
• Advanced skills in digital program budget development and management

Education and Experience:

• Bachelor's degree in relevant discipline
• Typically requires 8 years of work experience leading the delivery of customer facing digital programs to promote products and services to external customers, or the equivalent combination of education and experience

Flex Designation:

Flex Eligibility Status:

In this Hybrid-Eligible role, you can choose to be designated as: 
1.    Hybrid: work remotely up to two days per week; or select
2.    On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time.

#LI-Hybrid

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at [email protected]