Implementation Coordinator

One of our Milton Keynes based clients require an Implementation Coordinator to join their Installation team. Choose the office you would like to be based from, between Milton Keynes or HemelHempstead (hybrid working too).

General Job Description / Key Responsibilities

The Implementation Coordinator reports directly in to the Senior Implementation Manager and is responsible for supporting with all site installation services, working in partnership with the Sales Support Team and an Ecosystem of Installation Partners.

Key Competencies / Skills

• Working with the Installation Manager and the Service Supervisor to ensure allocation and job briefings are issued for all activities
• Support with all implementation co-ordination activity to support common ways of working and business service strategy
• Working with the Sales Support team and Implementation team to create a schedule for order raising and processing
• Booking of transport and raising associated purchase orders
• Supporting the Installation Manager and the Service Supervisor with all costs associated to the service delivery, monitoring and highlighting any risks
• Co-ordinating with the Relationship Sales Team to provide status updates of all service activity
• Attending daily meetings with Operational and Implementation teams
• Preparing files for invoicing
• Promoting the brand by building trust and rapport with customers to ensure customer satisfaction, and to develop brand loyalty
• Run daily reports to check all projects have been despatched as requested
• Support month end invoice process
• Co-ordination of all sign off activities, supporting the Implementation team with communication to customers
• Preparation of site Health and Safety, and engineer job packs
• Support the Implementation team with training requirements for the service partners
• Attend service partner and customer meetings as required

Person Specification

• IT literate with an excellent knowledge of Word, Excel & Outlook

• Experience of working within a manufacturing or engineering environment (desirable)

• Self-motivated and ability to show initiative

• Be receptive to fast moving, challenging, rapidly changing and expanding operations

• Confident and personable

Hybrid / flexible working hours - Monday to Friday.