Implementation Specialist - UK

Implementation Specialist - UK 

Position Overview: 

The Implementation Specialist is a key position to support CPOMS continued growth and expanding our market leading position by ensuring a successful implementation across all products for our clients. The Implementation Specialist will be responsible for the following:

• The implementation of CPOMS, StaffSafe, Engage, VisitorSafe, Raptor Emergency Management, and other related systems as necessary.


• Delivering the highest levels of customer satisfaction through project management of implementations, services, and trainings.


• Complying with data privacy legislation.

Job Duties & Responsibilities:  

• Meet with clients following the sale to align on goals, priorities, stakeholders, and timelines.   


• Creates a project plan outlining the roles and responsibilities needed to meet customer goals.  


• Ensures the completion of key milestones to achieve customer goals.  


• Communicating with clients throughout the implementation process. 


• Ensuring that the project team is aware of key deliverables and project milestones. 


• Demonstrates well-rounded knowledge of CPOMS products and training approaches.  


• Manages complex implementations with small-market customers.  


• Adheres to departmental process and procedure and maintains systems of record.   


• Facilitates training to administrative and end users of the CPOMS and Raptor software.
  
  
  
  • Supporting the Professional Services Manager and the wider Team with all administration tasks.
  
  
  • Updating and maintaining customer databases using Salesforce and internal systems.
  
  
  
  

Personal Attributes: 

• Organised, disciplined, with a flexible independent approach and a strong ability to multi-task and manage multiple high priority projects. 


• Emotionally intelligent, engaging listener and thoughtful communicator possessing exceptional written and verbal skills. 


• Strong communicator, personable and collaborative. 


• Demonstrate maturity and acumen navigating business and professional environments. 


• Comfortable working independently. 


• Demonstrated experience in leading business process reviews, design reviews and change management with clients. 


• Excellent hands-on skills with office productivity tools. 
  
  
  
  • Strong desire to learn. 
  
  
  
  


• Strong analytical and troubleshooting skills. 


• Exceptional interpersonal skills and ability to explain software to non-technical users. 

Desirable

• Previous experience of working with/using CPOMS products in educational setting

Other:

• Must be flexible to work outside core hours for customer training as and when necessary and may include overnight stays


• Full, clean driving licence and access to a vehicle 


• Must be able to attend the office in Skipton 3 days per week.