Import & Customer Service Clerk

The Import & Customer Service Clerk will play a pivotal role in ensuring smooth coordination of import processes and delivering excellent service to customers in the transport & distribution industry. This position, based in Slough, requires attention to detail, a proactive approach, and a customer-focused mindset.

Client Details

This is an opportunity to join a well-established organisation within the transport & distribution industry. The company operates as a medium-sized business, offering a supportive environment and a focus on providing reliable services to its client base.

Description

• Coordinate import documentation and processes to ensure compliance with regulations.
• Act as the main point of contact for customer inquiries, providing prompt and clear responses.
• Liaise with internal departments to ensure smooth communication and service delivery.
• Track shipments and keep customers informed of their status.
• Address and resolve any operational issues that may arise during the import process.
• Maintain accurate records of shipments and customer interactions.
• Support the team in improving customer service procedures and efficiency.
• Build and maintain strong relationships with customers and stakeholders.

Profile

A successful Import & Customer Service Clerk should have:

• Knowledge of import processes and documentation.
• Strong organisational and multitasking skills.
• Customer service experience, ideally within the transport & distribution industry.
• Clear and professional communication skills, both written and verbal.
• A proactive attitude with a keen eye for detail.
• Competency in using relevant software and systems for record-keeping and coordination.

You need to drive to reach this location, there is no suitable public transport.

Unfortunately sponsorship is not available for this position

Job Offer

• Competitive salary in the range of £23000-£26000 per annum.
• Permanent role with opportunities for career growth.
• Convenient location in Slough with excellent transport links.
• Supportive and professional working environment.
• Potential to make a meaningful impact within the transport & distribution industry.

If this opportunity as an Import & Customer Service Clerk in Slough aligns with your skills and career aspirations, we encourage you to apply today