Import Coordinator

Ocean Import Agent

• Location: Bristol, UK
• Job Type: Full-time
• Salary Range: £25,000 - £28,000
• Working Hours: 09:00 - 17:00

Reed is representing a client in the international logistics industry seeking an Ocean Import Agent. This role offers the opportunity to join a dedicated team, ensuring the smooth execution of global trade by providing top-notch customer service and expertly managing supply chain logistics.

Day to Day of the role:

• Execute export bookings and maintain effective communication with customers.
• Prepare and manage various Import documentation.
• Proficiently use internal Import management systems.
• Document customer requirements in the SOP database.
• Conduct credit and denied party screenings prior to shipment.
• Adhere to internal quality standards and compliance policies.
• Handle client billings accurately and in a timely manner.
• Maintain strong relationships with service providers.
• Declare permits if required after passing the Customs Competency test.
• Respond to emails within 24 hours and phone communications within the same day.
• Escalate issues to Management when necessary.
• Undertake additional tasks to meet departmental needs and goals.
• Fulfil a commitment to 52 hours of training per year.

Required Skills & Qualifications:

• Minimum tertiary educational level.
• 1 to 2 years of related experience and/or training, or an equivalent combination of education and experience.
• Understanding of ocean documentation process or experience in the industry is preferred but not mandatory.
• Effective interpersonal skills with clear and concise communication.
• Proactive with strong organizational skills.
• Good computer skills (Excel, Word) and problem-solving abilities.
• Fluency in English.

Benefits:

• Paid vacation, holiday, and sick time.
• Comprehensive health plan.
• Life insurance.
• Employee Stock Purchase Plan.
• Extensive training and personal development program.
• Opportunities for growth within the company.
• Employee Referral Program Bonus.

To apply for the Ocean Import Agent position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.