Improvement and Homeless Reviews Manager Perm: West London

Are you passionate about tackling homelessness, providing strong operational management, and leading a dynamic team to make a lasting impact on people's lives? If so, this is your opportunity to join Ealing Council, who Adecco is delighted to be working in sole partnership with as they look to recruit for an Improvement and Reviews Manager on a permanent basis, paying an annual salary of £59,739 to £63,159.

As part of a wider Housing Solutions team, you will manage a team to ensure the effective delivery of services aimed at preventing and addressing homelessness as well as providing guidance and support to team members to achieve organisational goals. Reporting directly into the Head of Housing Solutions, you will play a pivotal role in addressing housing challenges and ensuring residents have access to secure and stable homes.

Location: Perceval House, Ealing (West London)
Grade: 15
Hours: 35 each week (Monday to Friday, hybrid working)
Direct Reports: Up to 15 officers

Your role will include:

• Working collaboratively across teams within Housing Demand, the directorate, council and with partners delivering seamless end to end outcomes for residents. Including matrix management of services/projects.
• Delivering services across the full range of settings and channels to ensure best outcomes for residents, including face-to-face and home visits.
• Managing the statutory s202 & s204 review function regarding homeless decisions relating to Part VI & VII of the 1996 housing Act as amended by the Homeless Reduction Act 2017(HRA) and legal any challenges
• Developing and maintaining a programme of training, continuous learning, and service improvement across the division, driving improved performance and knowledge of all officers.
• Contributing to the service improvement, working with all the various teams within the service by assisting with MP enquiries, complaints, adopting a customer friendly, problem-solving approach to prevent further escalation.
• Providing coaching and mentoring to staff to deliver the statutory requirements of the HRA 2017 and ensuring consistency and robust decision making across the service
• Working experience of responding to judicial reviews and assisting the legal team with defending the Council against legal and other challenges including the housing ombudsman.
• Working collaboratively with colleagues and managers to produce detailed procedures and training materials and ensuring these are kept up to date in accordance with changes to legislations and case law.
• Ensuring the service identifies and prioritises assistance for vulnerable groups, such as families with children, pregnant women, and individuals with specific needs, for these groups to receive the necessary support and resources to secure stable housing.
• As part of a wider management team, ensuring the provision of interim accommodation for applicants, coordinating with various service providers to secure temporary housing solutions that meet the immediate needs of homeless individuals.

Key Responsibilities

• Contributing and leading where directed in ensuring that service policies, procedures, and processes are continuously developed to reflect legislative and regulatory changes, guidance, and best practices, with a strong emphasis on adhering to legislation affecting the service.
• Contributing to a culture of continuous improvement and innovation by supporting the development of and implementation of service improvements, service planning etc.
• Managing and motivating the workforce, ensuring effective team management, professional development etc.
• Ensuring that regular 1-2-1s, team meetings and individual annual reviews are undertaken supported by a clear individual and team plans.
• Leading and managing assigned projects ensuring all allocated resources are organised effectively.
• Managing and monitoring budgets etc.
• Ensuring complaints, Members Enquiries and FOIs are completed within required timeframes.

• Delivery of statutory and local performance indicators to maximise the prevention of homelessness; minimise use of temporary accommodation and reduction in rough sleeping
• Reduction of cost in the service.
• Delivery of improvement projects within agreed timeframes and budgets.

We're seeking a results-driven leader with:

• Significant experience in housing or related fields, with a proven track record in homelessness services.
• In-depth knowledge of housing legislation, including the Homelessness Reduction Act 2017.
• Excellent communication and stakeholder engagement abilities.
• Strong understanding of local and national housing policies, strategies, and best practices related to homelessness and how it influences service delivery.
• Experience of leading, managing, and motivating a team, ensuring high performance and effective service delivery.
• Strong project management skills, with experience of successfully delivering complex projects from inception, through delivery to agreed time, cost, quality parameters.

Essential Qualifications

• Educated to degree level or NVQ Level 4 or 5, or equivalent work experience.
• A Level 4 or 5 Certificate or Diploma in Housing, or a foundation degree from the Chartered Institute of Housing, or a willingness and ability to work towards obtaining this qualification.
• Membership in a relevant professional body, such as the Chartered Institute of Housing.
• Evidence of Continuous Professional Development, for example, formal management training and development programmes such as ILM Level 5 Diploma in Leadership and Management, or Project Management training such as Prince2 or Project Management Professional certification.

Closing date for applications: Midnight on Sunday 8th June 2025.
Interview & Assessment dates: Week commencing Monday 23rd June 2025 onwards

Ready to lead transformative change in housing solutions? Apply online now, or email for a confidential conversation.