Improvement and Recovery Programme Manager

We are seeking a Programme Manager to provide senior programme management capacity to focus on specific workstreams related to complaints within the Improvement and Recovery Plan. The successful candidate will be responsible for driving all aspects of the programme, working closely with the Head of Service and a wider set of services directly responsible for complaint handling. This role will involve defining the existing programme, developing business cases, mobilizing the programme, ensuring specific tasks are progressed and change is implemented, developing appropriate reporting, managing risks and issues, and ensuring focus on impact and benefits. The Programme Manager will also be expected to work on other high-profile programmes and corporate PMO roles as required, including programme management of other programmes such as a commissioning workstream and the development of consistent approaches to programmes across the Council.