Inbound Property Consultant

Inbound Property Consultant

Location: Chelmsford (Office-based, Phone-based Role)

Salary: £25,000 - £27,000 OTE (dependent on experience)

Hours: 5 days per week, including Saturdays (with a weekday off in lieu)

Overview

An exciting opportunity has arisen to join a growing and dynamic team within the New Business Centre of a leading property company. This department plays a vital support role for multiple branches across the region and serves as the initial point of contact for clients and customers. This role is ideal for individuals looking to build a career in estate agency in a non-face-to-face setting, or for those with industry experience who are seeking a transition into a fast-paced, office-based environment.

Key Responsibilities

• Manage inbound and outbound calls with clients and potential customers
• Generate leads through proactive follow-up on online enquiries and web leads
• Book appointments and support sales, lettings, financial services, and land & new homes teams
• Assist branch teams by handling overflow call traffic and maintaining high service levels
• Ensure accurate data entry and system updates following customer interactions

Candidate Profile

Essential:

• Target-driven with strong self-motivation
• Experience working in a high-volume, customer-focused environment
• Confident communicator with excellent interpersonal skills
• Competent with Microsoft Office and quick to learn new systems
• Professional, positive, and commercially aware

Desirable:

• Background in estate agency, property, or a similar sales/customer service role
• Previous telephone-based sales experience

Benefits Include:

• Additional day off on your birthday
• Monthly team outings and treats via internal reward fund
• Access to dedicated training facilities and structured career development
• Recognition at quarterly reward meetings
• Supportive and engaging team environment