Inbound/Outbound Sales Support

DigitalKOG
Inbound/Outbound Sales Support
Newcastle
Flexible Hours
Pro Rata £25,750 pro rata + commission - OTE of £30,000

Why you’ll love working with us:

We’re a Marketing & Advertising Agency with two offices within the UK, and are proud to be the leading UK advertising agency for retail home improvement businesses. As we continue to grow, we’re looking for dedicated Sales Support staff to join our Contact Centre Team and help us to deliver great service to our clients.

Here’s why you’ll enjoy working with us:

• Join a dynamic team: Work with small, supportive and friendly group of professionals who value your contributions.
• Grow with us: As our brand continues to expand, your hard work and dedication will be recognised and rewarded.
• Enjoy fantastic benefits: Competitive pay, bonuses, a generous holiday allowance, free parking, and refreshments are just a few of the perks you’ll enjoy.
• Work in a welcoming environment: Experience a fun, vibrant and positive atmosphere, where your role will be central to our success.

What You’ll Do:

As Inbound/Outbound Sales Support you’ll be playing a key role in making sure the opportunities we create for clients have the best chance of leading to a sale. Here’s what you’ll be doing:

• Convert inbound online enquiries from customers to appointments for our clients. Booking appointments for customers who have enquired through our client’s website.
• Create opportunities with existing customers. Warm outbound calls that remind existing customers that our clients are there if they need them, so not your typical cold calling found in many Contact Centres.
• Deliver exceptional customer experiences: As the first point of customer contact for our clients, you’ll offer professional, courteous, and personalised assistance to meet the needs of each individual.
• Stay Organised: Handle administrative tasks, effectively manage the Salespeople’s diaries and keep the operation running smoothly.

Your working hours:

This role is perfect for those looking for flexible working with the comfort of a stable job. Typically, our team work 30 hours per-week including some weekends and Bank Holidays, but hours are flexible around your needs, our role is ideal for those looking for a good work life balance or part time work with consistent hours.

Who we’re Looking For:

We’re seeking someone who is passionate about converting interest to opportunity and providing great customer experiences.

• Experience: Previous experience on the phone or in a sales environment is beneficial but not always essential. Full training is provided.
• Skills: Excellent interpersonal and organisational abilities with a reliable work ethic.
• Personality: A friendly and approachable demeanour, combined with a professional attitude.

Ready to Join Our Team?

If you’re excited about becoming part of our growing company and contributing to our success, we’d love to hear from you! Please submit your CV.

Take the next step in your career with a company that values your contributions and offers a supportive, engaging workplace. We can’t wait to welcome you on board!

INDLS